EMEHINOLA ERINAYO ISAAC
Proactive, Friendly, and dedicated to meeting and exceeding expectations at
every interaction. Timely and professional with extraordinary communication
skills, active listening skills, effective management skills, quick learning, and
the ability to build good business relationships. Actively seeking a role where I
can utilize my skills and experience to add immediate value to an
organization.
SKILLS AND TOOLS
EXPERIENCE
Achieve Test Prep, New Jersey (remote) — Dedicated
Advisor/Customer Success Specialist.
June 2025 - October 2025
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Client Relationship
Management.
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Cold calling and strong
persuasive skills.
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Proficiency in major areas of
Helping Aspiring Nursing students gain tutoring services in preparation
Microsoft Office, G-Suite,
for college entry, secure General Education Credits, and licensing exam
Salesforce, RingCentral,
for Nursing practice.
Hubstaff, Convoso, Twilio,
Assisting students with portal issues, class Zoom link troubleshooting,
Livevox, Flock, Basecamp,
and sorting payment concerns to ensure a smooth learning process.
Slack, and Zendesk.
Northstar Insurance Advisors, Missouri (remote)
—Telemarketer/Sales representative
May 2023 - March 2025
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B2B and B2C Sales.
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Email and SMS
Communication.
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Excellent communication
skills, both written and
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Marketing Final expense life insurance plans to senior citizens via cold
verbal.
calling. Qualify them thoroughly and connect them to the Licensed
Advisor to complete the process.
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pay attention to details.
Sorting and keeping track of various categories of Lead information,
and following up occasionally on interested Leads.
Ability to learn quickly and
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Intermediate proficiency in
HTML/CSS.
Affordable Home Solutions, Beverly Hills, California (remote)
— Customer service/Sales representative.
February 2023 - June 2023
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Present, promote, and sell online rent-to-own services using solid
HOBBIES
arguments to existing and prospective customers. Reaching out to
Watching movies, watching
potential clients through cold calling.
football, and listening to
Getting clients to sign up on the website to view house listings and
music.
credit score services, and assisting them with the enrollment process
over the phone. Assist existing users with navigation issues on the
website.
EXPERIENCE
Cast Capital Funding, New York — Sales opener/Customer care
representative
May 2022 - April 2023
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SKILLS AND TOOLS
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Management.
Marketing loan programs to small and medium business owners all
across America via Outbound cold calling. Also provided email and chat
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Maintained detailed records of all sales activities and customer
interactions. Assisted in developing sales scripts and strategies to
Cold calling and strong
persuasive skills.
support to existing clients.
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Client Relationship
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Proficiency in major areas of
Microsoft Office, G-Suite,
improve outreach effectiveness.
Salesforce, RingCentral,
Hubstaff, Convoso, Twilio,
Livevox, Flock, Basecamp,
Citizens Disability, Massachusetts (Outsource Global) —
Customer care representative.
May 2021 - January 2023
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Assist disabled American citizens in applying for and getting their
Slack, and Zendesk.
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B2B and B2C Sales.
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Email and SMS
Communication.
Social Security disability insurance.
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Handling outbound and inbound calls from claimants and Social
Security to facilitate the claim process. Making cold calls to potential
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skills, both written and
clients.
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verbal.
Management of Daily Tasks using Google apps, Salesforce software,
and Zendesk. Respond to emails from claimants.
Excellent communication
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Ability to learn quickly and
pay attention to details.
New Digits Technologies, Benin (Hybrid) — Customer care
representative.
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Intermediate proficiency in
HTML/CSS.
October 2019 - February 2021
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Managed customer interactions across social media, email, and SMS
platforms, ensuring timely and effective resolution of inquiries and
issues.
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Providing frontline customer service to clients who call to enquire about
our solar products.
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Monitored social media channels to engage with customers, address
their concerns, and foster positive relationships. Accurately sorted
leads and payment information using data entry tools.
LANGUAGES
English (Fluent) and Yoruba
(Basic)
EDUCATION
University of Benin, Edo State, Nigeria
December 2014 - December 2019
Bachelor of Engineering (BEng), Structural Engineering (CGPA 4.34).
REFERENCES
Available on request.
