Erika Gaa

MARIA ERIKA DE LOS REYES GAA Goal Oriented. M - L E- https://ph.linkedin.com/in/maria-erika-gaa012 R. Calderon St. BF HEVA BF A 0b- Homes Parañaque EXPERIENCE Executive Virtual Assistant J Avila and Company r October 2017 – December 1, 2018 + Home-based Real Estate Investment (California based) Skip tracing and cold calling leads, manning phones for incoming calls from leads Managing CRM (Podio) Writing articles and off page description for the website Managing social media accounts (Google My Business and Hootsuite) Creating photos and posters through Canva for Social Media Marketing Handling transaction coordination (pre and post purchase and sale) Researching and Data Entry Email management General admin tasks Sending text messages to potential motivated sellers through Eztexting Head of Business Development / Operations Manager E-vantage Marketing r Apr 2016 – September 2017 + Alabang, Muntinlupa Sales and Customer Service Handles business development, seeking new accounts to work on Manages day to day operations and coordinates with the quality team Generates daily report showing targets and revenue of the business Team Leader AIG Shared Services r Feb 2013 - Apr 2016 + Alabang, Muntinlupa Shared Services Established a team of 21 agents doing back office work issuing insurance policies for small businesses in the states In-charge of productivity and quality, project management for new work types Worked with other team leads to assess the account's stability during high volume seasons Analysis of metrics to achieve service levels and efficient operations. Preparing reports on both schedules and ad hoc. Forecasting work volumes and monitoring scheduling needs Coach agents through identifying key behaviors to impact results positively utilizing the client’s customer service philosophy since we provide service to the underwriters in the states Customer Service Supervisor Wells Fargo Philippines Solutions r Nov 2011 - Feb 2013 + Mckinley Hill, Taguig Banking and Finance Handled a team of 13-18 agents receiving inbound calls from US based customers applying for credit card Provides update to our business owner on the team's productivity and quality on a regular basis Launched programs / events to keep the agents motivated in reaching their targets Coach agents on their quality, productivity and behavior to consistently meet their targets LANGUAGES English Filipino Proficient Native EDUCATION AB Communications De La Salle University - Dasmariñas r June 2001 - Apr 2005