EDUCATION
University of The Philippines, Diliman
2004
Master of Physical Education
University of the Philippines, Diliman
1996
Bachelor’s in physical education
WORK EXPERIENCE
ERICSON MEJIA
SENIOR OPERATIONS MANAGER
PROFILE
11 years successful combined experience
in
Operation
and
Workforce
Management with recognized strengths
in account maintenance, problemsolving,
troubleshooting,
planning/implementing
proactive
procedures and systems. Recognized as
one of the top Managers for the Business
Unit
• Trained for Six Sigma Black Belt (2017)
• Monitors and provides guidance for
staffing, capacity planning, and revenue
attainment.
• Engages with the Client and Operations
with day to day operations and provides
insights with action taken and
recommendations
for
process
improvement
CONTACT
PHONE:-
EMAIL:-
Concentrix [Senior Manager Operations]
June 2020–November 2020
Responsible for Over-All Management and service delivery, ensuring efficient
delivery and function and processes based on agreed standards. Includes monitoring
Team performance reviews, retention and engagement initiatives, Team
Productivity, aligning Teams to business goals and Customer outcomes. Coordinates
with support groups for training, staffing, and Reporting needs and analysis
Sykes Asia, Inc [Senior Operations Manager- WFM]
2017–April 2020
Responsible for Intra-day management, service delivery and Analysis. Making sure
that service goals are meet on a day to day basis and provide action Items,
coordinate implementations and monitor schedule alignments and staffing needs.
Monitors Operational Maturity, reports/tasks automation, standardization, cost
efficiencies, and day to day deliverables of WFM Teams
Sykes Asia, Inc [Operations Manager]-
Manage and Drive the well-being of the Account specific to financials, client
satisfaction, and employee development and retention. Handled Customer service
for Brokerage/Settlement Options/Special remittance Plans/Haste and Escalations
Team
Sykes Asia, Inc [OMD Analyst/Specialist]-
Responsible for real time management, Schedules, short term planning and Intraday
reports and analysis.
SKILLS
