Ericson Velarde Mejia
$6/hr
Workforce Analyst, Operations Manager for BPO's,
- Reply rate:
- -
- Availability:
- Hourly ($/hour)
- Age:
- 54 years old
- Location:
- Quezon City, Ncr District 2, Philippines
- Experience:
- 13 years
Other
About
Manage day to day operations, monitor agent productivity, maje decisions adjustments in staffing needs based on volume, efficiency, CSAT, qualitt and other KPI's. Provide guidance on process changes, regulatory compliance and reporting. Maintain trackers for agebt skills and provide training opportunities and schedukes as necessary to upskill employees. Mentor frontline leaders.
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