Ericson Sevilla

C U R R I C U L U M V I T A E FULL NAME:SEVILLA, ERICSON, BIRAO ADDRESS:249 Torres Bugallon St. Tibag Baliuag Bulacan 3006 CELL PHONE:- PLACE OF BITRH:BALIWAG DISTRICT HOSPITAL DATE OF BIRTH:FEBRUARY 27, 1996 GENDER:MALE EMAIL-SKYPE ID:live:ericsonsevilla CIVIL STATUS:SINGLE CITIZENSHIP:FILIPINO HEIGHT:5’7” WEIGHT:60 kgs. RELIGION:ROMAN CATHOLIC LANGUAGE DIALECT:ENGLISH AND TAGALOG FATHER’S NAME:SEVILLA, EMILIANO, SALONG A OCCUPATION:TRICYCLE DRIVER/SECURITY GUARD MOTHER’S NAME:SEVILLA, LORESSA, BIRAO OCCUPATION:HOUSEWIFE PRIMARY LEVEL: BALIUAG NORTH CENTRAL SCHOOL BALIUAG, BULACAN 2002 – 2008 SECONDARY LEVEL: LIVING ANGELS CHRISTIAN ACADEMY CONCEPCION, BALIUAG, BULACAN 2008 – 2012 TERTIARY LEVEL: BULACAN STATE UNIVERSITY (Bustos Campus) BUSTOS, BULACAN 2012 – 2016 I taught in one of the private institutions here in the Philippines. I worked in BPO industry (both inbound and outbound skills) for more than one year. I am currently working as an ESL online teacher and Business Trainer. Position: Call Center Agent (Technical Support, Fault Manager/ Case manager) Duration: June 2017 – September 2018 (1 year & 3 months) Company: Transcom Worldwide Company Industry: Call Center Location Transcom Center Building, Frontera Verde Compound, Las Fiestas, Pasig, 1600 Metro Manila Country Philippines Department: Talktalk Job Description: Bristish people call us to report a fault on their services. As Talktalk employee, I was responsible in assisting customers to avoid inconvenience. After 4 months in Transcom as Technical support representative, I got promoted as Fault Manager even though I haven’t reached my regularization. After 2 months of our promotion, another blast has come into my life. I got promoted as Fault manager/ Case manager which I was responsible in managing the concern of our customers. As FMCM, I was no longer one of the front-liners, but I was the one who dealt with our customer with formal complaints in our services. I was their best advisor. In a nutshell, I was assigned for the final resolution. After reaching my regularization, 2 months after, another promotion has been given to me. I became not just a manager but also a network engineer. The department is also known as the Service Management Center. For this position, I was responsible in knowing the underlying cause of the issue as to why the services were not working. I analyze the trouble report, examine the details, and provide the final resolution which will surely last longer. It was a great experience, indeed. I worked in Transcom for almost 1 year and 3 months. Position: MAPEH TEACHER Duration: May 2016 - May 2017 (1 yr.) Company: ST. Paul College San Rafael Company Industry: Education & Training Services Location San Rafael Bulacan Country Philippines Department: Department Of Education Job Description: I was a former teacher in one of the private schools in Bulacan. I had a chance to become a MAPEH teacher for almost one year. Certainly, what I teach is all about MAPEH curriculum. Teaching students beyond my capabilities until the end of the horizon is one of the best experiences I had in life. I was able to handle more than 300 students from grade 7-9. I know for a fact I had not just enhance my students' capabilities, but I had also created their future. I did all the crazy ways of teaching just to see them learning and improving. I dance because I am indeed a good dancer. I sing even though singing doesn’t love me. I finally resigned because I have to focus in LET (Licensure Examination for Teachers). Luckily, I passed it and I am already a licensed teacher. Name: Jaycy Guerero Title: Team Manager Name of Organization: Transcom Worlwide Mobile No.: - E-mail Address:-Name: Jenny Mendoza Title: Subject Team Leader Name of Organization: St. Paul College San Rafael Mobile No.: - E-mail Address:- I hereby certify that the above information are true and correct to the best of my knowledge and beliefs. ERICSON B. SEVILLA