Ericka Joyce Teoxon

Ericka Joyce Teoxon Location: Quezon City, Philippines Date of Birth: November 29, 1995 Contact Number: - Email Address:-Skype: Ericka Teoxon- PROFESSIONAL PROFILE Meticulous professional with extensive experience in handling customer services and administrative work from a remote location. Effectively able to meet set deadlines and process information through well-honed research skills. Well-versed in providing quality administrative and customer service support through effectively handling remote office procedures and calls. AREAS OF EXPERTISE - Amazon Sellers Account - FBA Specialist - Walmart Management - Ebay Management - Shopify Management - Data Entry - Inbound and Outbound Calls Management - Emails Management - Online Research - Business Scheduling - Client and Partner Management - Sales Representative - Appointment Setter - Business Specialist - Dropshipping Expert - Customer Service Expert - Order Management PROFESSIONAL EXPERIENCE Seller Support Leadership Escalations Team FBA Expert in providing customer service. - Handling account and inventory issues. - Troubleshooting an account. - Managing bookkeeping and inventory updates. - Cascading account updates. - Providing product trainings and SOP updates for new associates. - Resolving issues with provided time frame. - Excellent in doing outbound calls to meet customer satisfaction. - Answer support tickets to resolve customers’ problems and provide additional information. - Worked as sales representative for AT&T mobility - Worked for Directv Cable services - Setting appointments for service calls WORK EXPERIENCE Position: Platform Manaer Company: Private Amazon Client US Shift: Graveyard Weekdays Tasks: Listing Management ASIN Management Order Management Product Research Listing Optimization EBC Creation Walmart Management Shopify Management Review/Feedback Management June 2019- March 2020 Position: Project Manager Company: Private Amazon Client US Shift: Free Schedule Weekdays Tasks: Customer Service Listing Management ASIN Management Order Management Supplier Communication Project Management Hiring Process Payroll Management eBay Management Shopify Management Other eCommerce sites April 2019- March 2020 Position: Fulfillment Manager Company: AWS Shift: Graveyard Weekdays Tasks: Fulfillment Management May 2019- Feb 2020 Position: Appointment Setter Company: Insurance Company Shift: Graveyard Weekdays Tasks: Outbound Call Lead Generation March 2019- July 2019 Position: Sales Representative Company: Afni Philippines- Quezon City Philippines Account: Verizon Universal/ Residential Shift: Graveyard Tasks: Inbound Chat Appointment Setter for new service Service Sales Upgrade Sales Billing Account Management September 2018- March 2019 Customer Service Position: Virtual Assistant- Customer Service Company: Private Amazon Client US Shift: Graveyard Weekends/ Shifting Weekdays Tasks: Customer Service Inbound and Outbound Calls Listing Management Responding Customer Inquiries Private Labelling July 2018- October 2018 Position: Sales Representative Company: VXI Philippines- Quezon City Philippines Account: Directv and AT&T Shift: Graveyard Tasks: Inbound and Outbound Calls Appointment Setter for new service Wireless Sales Service Sales Billing Account Management Customer Service May 2018- September 2018 Position: Virtual Assistant- Customer Service- Sales Company: Private Client US Shift: Graveyard Weekends/ Shifting Weekdays Tasks: Outbound Calling Inbound and Outbound Calls Admin Tasks Sales January 2018- April 2018 Position: Virtual Assistant- Customer Service Company: Private Amazon Client Shift: Graveyard Weekends/ Shifting Weekdays Tasks: Customer Service Inbound and Outbound Calls Listing Management Responding Customer Inquiries Private Labelling Email Management Supplier Management August 2016- February 2017 Position: Virtual Assistant Company: Private Amazon Client UK Shift: Graveyard Weekends/ Shifting Weekdays Tasks: Listing Management Listing Uploader Excel File Management April 2017- August 2017 Position: Virtual Assistant Company: Private Amazon Client AU Shift: Morning Tasks: Listing Management Account Management Researcher Admin Tasks October 2017- December 2017 Position: Advisor: Customer Service Representative (SME) Company: Concentrix- Quezon City Philippines Account: Amazon Seller Support FBA Shift: Graveyard Shift Tasks: Inbound and Outbound Calls Business Advisor Uploading Listing Listing Troubleshooter Shipment Reconciliation Inventory Management Billing Account Management Customer Service Escalation Calls Admin Tasks Training Tasks Leadership Management February 2015- May 2018 EDUCATION Secondary Education Kalayaan National High School High School Diploma June 2008- March 2012 Tertiary Education June 2012- March 2014 Eulogio Amang Rodriguez Institute of Science and Technology (EARIST) Bachelor of Science in Hospitality Management Major in Culinary Arts College Undergraduate