Ericka Joyce Teoxon

Meticulous professional with extensive experience in handling customer services and administrative work from a remote location. Effectively able to meet set deadlines and process information through well-honed research skills. Well-versed in providing quality administrative and customer service support through effectively handling remote office procedures and calls.

AREAS OF EXPERTISE

• Amazon Sellers Account

• FBA Specialist

• Data Entry

• Inbound and Outbound Calls Management

• Emails Management

• Online Research

• Business Scheduling

• Client and Partner Management

• Business Specialist

PROFESSIONAL EXPERIENCE

Seller Support Leadership Escalations Team FBA

Expert in providing customer service.

• Handling account and inventory issues.

• Troubleshooting an account.

• Managing bookkeeping and inventory updates.

• Cascading account updates.

• Providing product training and SOP updates for new associates.

• Resolving issues with the provided time frame.

• Excellent in doing outbound calls to meet customer satisfaction.

• Answer support tickets to resolve customers’ problems and provide additional information.

• Worked as a sales representative for AT&T mobility

• Worked for Directv Cable services

• Setting appointments for service calls