Ericka Escabosa

Ericka Escabosa Virtual Assistant- - Tagum City, Philippines Career Summary A highly motivated and creative virtual assistant professional with 5 years of experience in dealing with customers. A fun and friendly individual known for maintaining a professional environment in hectic situations and consistently providing high-quality services to customers. Proven ability to work under pressure and constantly meet assigned targets in tight deadlines. Focused on customer and company satisfaction Skills Attention to detail, Concentration, Empathy, Working under pressure, Problem-solving, Communication, Decision Making, and Customer service. Professional Experience Cold Caller Conducted daily outbound cold calls to homeowners with off-market and foreclosure properties. • Built rapport with property owners to identify interest in selling, gather key details, and assess motivation • Handled objections with professionalism and empathy, often in emotionally sensitive situations Utilized CRM platforms Collaborate on refining call scripts and outreach approaches to improve engagement and conversion rates Participate in regular team meetings to review performance metrics, address challenges, and implement process improvements Provide daily reports on the number of calls made, conversations held, and qualified leads submitted to the acquisitions team 04/2025 – 08/2025 Chat Support Engage in Real-Time Conversations Handle Subscribers & Emotional Support Administrative and Organizational Responsibilities 01/2025 – 03/2025 • • • • • • • • Sell Content • Cold Caller & Texter Cold calls to prospective clients using provided scripts and guidelines Respond to Text Messages Collaborate with the sales team to develop and refine calling strategies Appointments Scheduling Maintain accurate records of calls, responses, and leads in our CRM system 11/2024 – 01/2025 Inside Sales Agent/Cold Caller • Outbound and Inbound prospecting • Qualifying leads, making sure leads meet the company’s needs before passing them on. • Lead distribution, sending leads to the right team members quickly to keep things moving • Appointment setter and confirming appointments clearly so meetings happen on time. • Lead follow-up, checking in with leads regularly to keep their interest • Daily reports 09/2023 – 09/2024 • • • • • Telemarketer / Cold Caller Making outbound calls & Answering Inbound calls Managing and updating customer • Follow up on customer calls • Cold calling Lead Generation Complete call logs and reports • 10/2019 – 08/2023 Tagum City, Philippines • • • Education La Filipina National High School 4 yrs Junior high student 2yrs Senior High Student with a Vocational Course (GAS) General Academic Strand 06/2013 – 04/2019 Tagum City, Philippines