Ericka Escabosa

Hi, My name is Ericka Escabosa, and I am a highly motivated and dedicated professional with over five years of experience in customer service, cold calling, and virtual assistance. Throughout my career, I’ve developed a strong passion for helping clients, building relationships, and supporting businesses by providing reliable and high-quality work.

I started my journey as a telemarketer, where I learned the importance of persistence, empathy, and communication. In this role, I made outbound calls, handled customer inquiries, and generated leads, which gave me the foundation for understanding how to connect with people and maintain professionalism even in challenging situations. From there, I transitioned into roles such as inside sales and cold calling for real estate and B2B clients. These opportunities taught me how to qualify leads, schedule and confirm appointments, manage follow-ups, and keep accurate records in CRM systems.

As a cold caller and texter, I worked not only on calls but also responded to inquiries via text, which strengthened my ability to adapt and communicate effectively across different platforms. I’ve also worked as a chat support agent, where I engaged in real-time conversations and provided emotional support to subscribers. These experiences allowed me to become more versatile, resourceful, and detail-oriented in handling multiple responsibilities at once.

I am highly skilled in using dialers and CRM tools such as ReadyMode, CallTools, BatchDialer, MojoDialer, RingCentral, Podio, GoHighLevel, KVCore, and LionDesk. I take pride in learning new systems quickly and using them to stay organized and efficient. Meeting targets and delivering results has always been a big part of my work ethic, and I make sure to stay focused even under pressure.

What sets me apart is my ability to combine professionalism with a friendly and approachable personality. I believe in treating every client with respect, actively listening to their needs, and finding the best way to assist them. I value teamwork, but I’m also confident working independently with minimal supervision.

Overall, I am passionate about continuous growth and excited to contribute my skills to a team that values hard work, reliability, and excellent customer service. I’m confident that my background, dedication, and positive mindset will allow me to add value to any role I take on.