Erick Banegas

ERICK BANEGAS Tegucigalpa, F.M./Honduras PROFESSIONAL EXPERIENCE MRKT CAPITAL CHESAPEAKE, VIRGINIA / U.S. Property manager, Operations, Customer support, and scheduler April 2023 The Virginia-based company is a real estate investment firm specializing in acquiring, financing, renovating, managing, and selling residential multifamily properties in the middle-market sector across the Mid-Atlantic and Southeastern United States. My role was to keep track of property renovations, manage day-to-day maintenance operations, provide customer service, and keep the schedule with CRM software. Property and Operations Manager ● I coordinate regular upkeep, handle emergency repairs, and ensure the properties are in good condition. ● Validate properties comply with local housing laws, safety regulations, and lease terms. ● Lastly, I manage move-ins and move-outs, scheduling repairs and upgrades in between. Customer support ● As the front office phone operator, I handled all grievances of current clients and troubleshooted any invoicing and scheduling issues. ● I de-escalated client issues and assured a rapid solution to their concerns. ● Using CRM software, I sent out invoices, kept track of projects, sent out mass emails of maintenance issues to all current clients, and kept all client info up to date. MC LANDSCAPING LLC LAKEWOOD, CALIFORNIA / U.S. Lead generation specialist, Customer support, and scheduler January 2022 – February 2023 This California-based company provides landscape design, construction, and maintenance in the Orange County area. My role was to keep track of leads for cold or warm calls to schedule estimates; filter out potential clients from dead ends; act as the front office phone to provide customer service; and track customer project progress, satisfaction, and payment with CRM software. Lead generation specialist ● In this role, I would keep track of the main Yelp, Google, social media, and email accounts to categorize potential leads. ● I kept constant communication with clients throughout their project process to ensure great reviews across our leadgenerating sources ● I proactively sent out RFPs to major businesses for maintenance services of their landscapes. I secured a meeting with our estimator, 2 Hyatt hotels, and a major university in Orange County which were eventually finalized and closed. Customer support ● As the front office phone operator, I handled all grievances of current clients and troubleshooted any invoicing and scheduling issues. ● I de-escalated client issues and assured a rapid solution to their concerns. ● Using CRM software, I sent out invoices, kept track of projects, sent out mass emails of maintenance issues to all current clients, and kept all client info up to date. MOLFINO ARQUITECTURA CONSTRUCCIÓN SUPERVISION TEGUCIGALPA, F.M. / HONDURAS Architect, Director of Visualization, and BIM Manager January 2021 – February 2022 My many roles in this architectural firm varied from project to project depending on the progress of each one. These roles included: BIM Manager, Director of Visualization, and Construction Supervisor. We specialized in private schools and their facilities. Private Schools: International School Tegucigalpa – MACRIS – Virginia SAPP ● Moved the workflow to a more BIM-orientated concept by modeling and recreating the firm's top 3 educational institutions in Autodesk Revit to conduct maintenance, propose upgrades, and execute future projects more efficiently. ● Designed and oversaw renovations for all 3 Schools. Projects include Libraries, clinics, administrative facilities, and outdoor areas ● Redlined and updated accurate plans to comply with codes and zoning regulations. ● Developed budgets and project schedules with a well-defined scope, ensuring they rarely exceeded the program's parameters. ● Executed various projects over 10 years that include residential, institutional, and commercial projects from the schematic phase to construction (SD, DD, and CD) ERICK BANEGAS Tegucigalpa, F.M./Honduras ● Built relationships with contractors, suppliers, and vendors. II Biennial of Architecture and Urbanism of Honduras ● Led a team of 4 to win the category of Facilities in the Biennial of Architecture and Urbanism of Honduras as well as the grand prize in 2021. ● Designed the presentation board and organized the photographs of the built project as well as the conceptual renders. ● As grand prize winners, we were nominated to participate and represent Honduras in the REDBAAL Oscar Niemeyer Award for Latin American architecture. Allied Global – Hover 3D Modeler TEGUCIGALPA, F.M. / HONDURAS February 2020 – December 2021 • Geo-located and accurately modeled residential and commercial buildings from photographs for damage assessments and repair statements for insurance companies. HCA CORPORATIONS TEGUCIGALPA, F.M. / HONDURAS Architectural Designer and Executive Assistant February 2015 – January 2020 Designed interior spaces and facades for mid-size townhouses in rural and suburban areas. Learned firsthand as the assistant to the principal architect to design and communicate with customers over project timelines and budgets. Established relationships with foremen and providers to increase efficiency and profits for the small company as well as double the work force by providing internship programs from university I attended for my BArch. SKILLS AND ABILITIES • Proficient in 3D modeling software such as Revit, SketchUp, and AutoCAD to create highly detailed and accurate renderings and construction documents for residential projects. • Experienced in supervising construction projects from pre-construction to completion, ensuring quality workmanship, adherence to timelines and budgets, and compliance with building codes and regulations. • Expertise in designing residential properties, including single-family homes, townhouses, multi-unit dwellings, and educational institutions with a focus on functionality, aesthetics, and sustainability. • I am skilled in coordinating with clients, contractors, and other stakeholders to identify project requirements, develop design concepts, and communicate effectively throughout the project lifecycle. • Proficient in project management, including scheduling, budgeting, and resource allocation, to ensure successful project delivery while maintaining high levels of client satisfaction. EDUCATION UNIVERSIDAD TECNOLÓGICA CENTROAMERICA Bachelors in Architecture Certificate in BIM Management TEGUCIGALPA, FRANCISCO MORAZÁN / HONDURAS January 2015 April 2020 ADDITIONAL LANGUAGES: Spanish (Native), English (Perfect), German (Intermediate) TECHNICAL SKILLS: Technically proficient in PC building and troubleshooting. OTHER EDUCATION: G. Holmes Braddock Senior High, Santa Fe Community College, University of Florida INTERESTS: Tinkering, electronic repair, 3D modeling, 3D printing: prototype inventions, cosplay items and architectural maquettes. REFERENCES MC LANDSCAPING LLC Didi – Office Administrator +1 - MOLFINO ARQUITECTURA CONSTRUCCIÓN SUPERVISION Hiran Ferreira - HR director - HCA CORPORACIÓN Herman Zuniga – Principal Architect - UNITEC Jose Daniel Torres – Mentor/Architect -