ERICA GUEDES SERPA
Address: 50 Stanford Road, Ranelagh, Dublin (Ireland) Phone number | - |-| www.linkedin.com/in/ericagserpa80
Expertise: Compliance | Legal | Regulatory risk assessments | Policy implementation | Conflict
resolution | Auditing | Consultant |
Introduction
Dedicated legal professional with over 10 years of experience and expertise in civil, consumer law,
and compliance. Possessing a proven track record in negotiation, mediation and efficient issue
resolution. My background includes extensive experience in process auditing, data annotation,
legal and compliance, defending Banks in court proceedings, conducting hearings and oral defence,
with expertise in fraud cases. Also expertise in conflict resolution, mediation, compliance,
regulatory risk assessments, policy implementation, and data protection, I bring a diverse skill set
to support legal and compliance teams in achieving their objectives. I hold a master's degree in
Dispute Resolution and I am fluent in Brazilian Portuguese and English. Responsible, with excellent
organisation and time management, I am eager to contribute to the success of the company.
Skills
Legal Skills: Extensive experience practising civil and consumer law, with a focus on
defending Brazilian Banks in court proceedings. Proficient in drafting legal documents,
preparing defences, and managing judicial processes. Also, experience in Family Law.
Negotiation and Conflict Resolution: Skilled negotiator with a proven ability to develop
conciliation proposals and resolve disputes between parties. Expertise in conflict resolution
and mediation, contributing to successful outcomes in complex legal cases.
Compliance and Data Protection: Knowledgeable in compliance regulations and data
protection laws, including GDPR. Able to ensure legal operations align with regulatory
requirements and protect sensitive information.
Investigation and Analysis: Strong investigative skills with a keen attention to detail.
Experience conducting internal audits and analyzing data to support legal strategies and
decision-making
Team Collaboration: Demonstrated competence in working collaboratively within legal
teams, acquired through experience in law firms and academic settings. Able to effectively
collaborate with colleagues to achieve common goals.
Professional Experience
Legal & Compliance Consultant
Flexsource – Dublin (Freelance consulting for hospitality company)
From March 2022 to May 2024.
Draft new and amend existing internal protection policies, guidelines, and procedures, in
consultation with key stakeholders.
Provide training across the business unit for team members involved in handling and
processing the service so that it occurs safely.
Conduct audits to ensure compliance and to address potential issues.
Lawyer & Compliance Consultant
Fragata & Antunes Advogados, Salvador, Bahia, Brazil
From March 2018 to February 2022
(Freelance working and living in Ireland)
Lawyer & Compliance Coordinator
Fragata & Antunes Advogados, Salvador, Bahia, Brazil
From May 2013 to February 2018
Defended Brazilian Banks: Analyzed client complaints, developed defence strategies, and
facilitated conflict resolution.
Developed Conciliation Proposals: Proposed alternative dispute resolution strategies
between banks and clients.
Managed Civil and Consumer Law Cases: Oversaw legal proceedings, ensuring compliance
with judicial requirements.
Specialized in Financial Litigation: Defended banks against consumer claims and fraudulent
activities.
Drafted and Monitored Legal Processes: Prepared legal documents and tracked case
developments.
Prepared Legal Defence Documents: Drafted pleadings, appeals, and court submissions to
support client cases.
Supported Process Auditing: Documented and reported compliance data for internal
auditing purposes.
Handled Lawsuits and Proceedings: Managed legal disputes and administrative processes
efficiently.
Participated in Court Hearings: Presented persuasive defence arguments in legal
proceedings.
Managed Legal Deadlines: Ensured timely filing of documents and adherence to procedural
timelines.
Generated Client Reports: Provided detailed case status updates and legal insights.
Conducted Compliance Monitoring Reviews: Assessed business processes to ensure
adherence to regulatory standards and internal policies.
Maintained Policies and Procedures: Regularly updated company policies to reflect legal
and regulatory changes.
Performed Quality Assurance Reviews: Evaluated compliance processes to identify risks
and improve operational efficiency.
Provided Compliance Support: Assisted business units with compliance-related queries and
regulatory guidance.
Legal Assistant
Almeida & Ferreira Advogados Associados, Salvador, Bahia, Brazil
From September 2011 to November 2012
Assisting and collaborating with a team of professionals from different backgrounds
Verify, draft and negotiate civil and commercial proceedings.
Reviewing commercial agreements and corporate documents.
Providing regulatory advice to our clients.
Formulation of solutions to client issues.
Research into specific areas of law.
Drafting and preparing written client deliverables.
Collaborate with cross-functional teams for projects.
Volunteer Work
Bachelor Volunteer
Federal Public Defender's Office, Rio de Janeiro, RJ, Brazil
From May 2009 to November 2009
Acted as assistant to the Public Defender.
Responsible for the elaboration and editing of important documents.
Assistance in drafting petitions in litigation processes
Education Details
Master’s Degree in Dispute Resolution
Independent College, Dublin, Ireland.
Project: Family Mediation and International Conflict:
Cooperation in parental children abduction cases involving
Ireland and the UK.
Bachelor of Law
Instituto de Educação Superior Unyahna, Salvador, Bahia,Brazil.
Foundation Degree in Primary Teaching and Learning –
Educandário Municipal Santarritense, Santa Rita de Cássia, Bahia,Brazil
Certification
Fundação Getúlio Vargas, Rio de Janeiro, RJ, Brazil.
Compliance
October 2021
Data Protection - GDPR
September 2021
Brazilian Bar Association, Salvador, Ba, Brazil.
February 2017
