Erica Mae De La Torre

ERICA MAE DE LA TORRE Customer Service Support | Technical | Virtual Assistant About Me -- Yati, Liloan, Cebu linkedin.com/in/erica-mae-de-la-torre-83b886216 Versatile and results-driven freelancer with a strong customer service background, dedicated to helping businesses thrive. Skilled in communication, problem-solving, and relationship-building, I excel at enhancing client satisfaction and driving success. Passionate about delivering top-tier support and adapting to new challenges to contribute to long-term business growth. WORK EXPERIENCE January 2024 – February 2025 The Feed (Customer Service Specialist | Virtual Assistant - Ecommerce) EDUCATION University of the Visayas Bachelor of Secondary - Education 2019 – 2020 1st year - Support online businesses by optimizing operations and enhancing customer experiences. Experienced in managing product listings, processing orders efficiently, and handling customer inquiries with professionalism. Committed to ensuring a seamless shopping journey for both customers and business owners while driving growth and operational efficiency. CORE SKILLS & EXPERTISE Customer Inquiry Handling Order Processing & Fulfillment Call, Chat, and Email Support Technical Support Zendesk Shopify Gorgias October 2022 – January 2024 Concentrix (Customer Retention Representative) - Dedicated to fostering long-term customer relationships that boost loyalty and drive repeat business. Skilled in understanding customer needs, resolving issues efficiently, and delivering personalized solutions to enhance satisfaction. Experienced in handling feedback, providing proactive support, and implementing retention strategies that minimize churn and maximize engagement. February 2022 – October 2022 Foundever (Technical Support Representative) - Provide expert assistance in setting up, troubleshooting, and maintaining smart home systems, ensuring a seamless user Slack experience. Serve as the go-to resource for resolving technical issues, Guru answering product-related inquiries, and guiding customers through Recharge REFERENCE Nancy Benitez- Permejo Manager (The Feed) Phone: - Email :- device integration. Committed to delivering clear, efficient support that enhances customer satisfaction and confidence in their smart home technology. September 2021 – January 2022 Tech Mahindra(Customer Service Representative) - Deliver exceptional customer service in a dynamic retail environment, assisting shoppers with product selection, answering inquiries, and ensuring a seamless shopping experience. Skilled in providing expert product knowledge and personalized support to enhance customer satisfaction and drive sales.