Erica Mae De La Torre

With over three years of diverse experience across various industries, I have developed my skills in customer service, technical support, and virtual assistance. My two years in the BPO sector allowed me to enhance my communication, problem-solving, and troubleshooting abilities. As a Customer Service Representative, I successfully addressed customer inquiries, resolved issues, and provided timely information about products and services, all while maintaining high levels of customer satisfaction. Additionally, my experience as a Virtual Assistant involved supporting online businesses by managing orders, responding to customer inquiries, and ensuring the smooth operation of daily tasks. This unique combination of experience has equipped me with a versatile skill set, enabling me to effectively meet customer needs and contribute to business growth in both customer service and administrative roles.