Erica Impermo

ERICA C. IMPERMO AMAZON VIRTUAL ASSISTANT Brand Manager Product Listing Optimization Account Health Manager Customer Service I’m your dependable remote partner with 6+ years of experience as a Customer Service Representative in one of the biggest retail store in the U.S . I am skilled in resolving complex issues, ensuring customer satisfaction, and protecting account security. With excellent customer service skills and reliable support, I will serve as the extra hand for tasks and projects you don’t have the time or resources to handle. EDUCATION WORK EXPERIENCE Senior High School Amazon Virtual Assistant Intern Outsource Central July 2025 - Present LCCSilvercrestSeniorHigh School- Junior High School LipaCityNationalHigh School- SKILLS Adapatable Resourceful Tech - Savvy Fast Learner Basic Photo Editing Account Management Market Research Data Analytics Inventory Managament Product Listing Customer Service Familiarity with Amazon Seller Central Helium 10 Keepa Seller Amp SAS Canva Proficient in Excel and Google Sheets Assisted in managing Amazon Seller Central operation under the guidance of a coach. Gained hands-on experience in product research, keyword optimization, and catalog management. Practiced using tools such as Helium 10, Keepa, SellerAmp SAS for product analysis and SEO. Supported tasks related to inventory tracking, shipment creation, and account health monitoring. Escalation Specialist Alorica Inc. August 2018 – June 2025 Resolved high priority and complex billing issues escalated from frontline customer service teams. Managed an average of 30+ escalated cases daily, ensuring accurate resolutions and effective communication. Provided coaching to frontline agents to improve issue resolution and reduce escalations. WHY HIRE ME I’m dedicated to help your Amazon business grow with the skills I gained from my Amazon VA internship. I will support your store with Account management, Product listing & optimization, creating engaging A+ content, Inventory management, and competitor analysis. My goal is to help you increase our product visibility to gain more traffic so we can earn positive reviews resulting to more sales.