Erica Impermo

Hi my name is ERICA and I bring 7 years of solid experience in the Customer Service industry and am now transitioning into the Amazon Virtual Assistant field. My background in handling customers through phone, email, and chat support has equipped me with excellent communication skills, problem solving abilities, and a strong commitment to providing quality service.

To ensure I deliver value as an Amazon VA, I have completed an in-depth Amazon FBA training course and currently have a coach guiding me to become more effective and efficient in managing seller accounts.

SERVICES I OFFER:

> Amazon Catalog & Listing Management - creating editing listings including A+ content, and optimizing product listings.

> Keyword Research & Amazon SEO - using tools like Helium 10 for product ranking.

> Inventory & Shipment Management - tracking stock level and shipment plan creation.

>Customer Service Support - managing messages, feedback, and order concerns.

> Account Health Management – monitoring account performance, addressing policy compliance issues, and maintaining good seller metrics.

> Account Maintenance - monitoring the results, analyze sales, customer feedback and traffic metrics. 

TOOLS I AM FAMILIAR WITH:

> Amazon Seller Central

> Helium 10

> Seller Amp SAS

> Keepa

> Microsoft Office & Google Workspace

> Canva & Capcut

~~ My goal is to help you increase our product visibility to gain more traffic so we can earn positive reviews resulting to more sales. ~~