Erica Carr

ERICA CARR Client Experience Architect | Systems First Problem Solver | Global Ops Consultant-|- I bring the calm to chaos, build systems that scale, and turn every touchpoint into a signature experience. No drama, no fluff, just smart strategy, polished delivery, and measurable results. PROFESSIONAL SUMMARY Resourceful and detail driven operations consultant with over 15 years of experience supporting high level executives, entrepreneurs, and service focused brands. Adept at managing shifting priorities, streamlining workflows, and serving as a calm, trustworthy point of contact in fast paced environments. Proven success coordinating remote teams, managing complex calendars and travel, improving systems, and elevating client experiences across global contexts. Known for making things run smoother and making it look effortless. CORE SKILLS & COMPETENCIES o Communication (Written and Verbal) o Time Management and Organization o Client Onboarding and Experience Design o Process Improvement and Workflow Support o o o o Vendor and Contractor Coordination Tech Proficiency (Google Workspace, Zoom, Trello, Slack) Document and Information Management Adaptability and Independent Problem Solving PROFESSIONAL EXPERIENCE Executive Assistant to CEO AX Ranch LLC — Maui, HI (Hybrid Remote) | 2024 to Present • Served as the CEO’s right hand for scheduling, meeting coordination, and multi-vendor communication across real estate, construction, and agricultural initiatives • Planned and executed on-site events with layered logistics including guest travel, catering, talent booking, and timeline management • Acted as gatekeeper and time strategist, improving executive workflow and reducing decision fatigue • Provided project oversight and scheduling alignment for internal teams and external collaborators Remote Admin & Project Coordinator Pacific Motor Works — Kula, HI | 2023 to Present • Overhauled office systems and digitized workflows to improve daily operations, reduce errors, and boost customer satisfaction • Coordinated administrative projects including vendor sourcing, international parts procurement, and client scheduling enhancements • Implemented new tech tools for invoicing, payroll, and time tracking using QuickBooks and Google Workspace • Served as a key operations partner to the owner, bringing clarity, structure, and forward motion to a formerly disorganized environment Customer Success Strategist & Regional Presenter Pure Home Efficiency — Remote | 2020 to 2022 • Launched customer engagement campaigns across six untapped U.S. markets, helping drive $2M+ in quarterly revenue through improved education and client targeting • Delivered high-converting presentations in person and virtually, earning the top conversion rate in company history • Advised leadership on geographic expansion and brand positioning, including the use of upscale venues to attract premium clientele Executive Assistant / Estate Organizer UHNW Private Clients — Global | 2018 to 2023 • Supported ultra-high net worth individuals with both remote and on-site estate, travel, and event management • Coordinated private travel, vendor contracts, and international logistics with discretion and precision • Served as lead household systems organizer and trusted liaison between principals and service providers Fractional Operations Partner Erica Carr Consulting— Global | 2005 to 2020 • Delivered global education events and consulting support across 15+ countries, focused on entrepreneurship, service design, and operational strategy • Collaborated with small business owners, chefs, and creatives to develop scalable systems, launch experiences, and refine client-facing workflows • Produced award-winning programs recognized by the Mumbai Commercial Consul and other international stakeholders • Mentored underserved creatives through business-building workshops and culturally attuned training initiatives EDUCATION AND CERTIFICATIONS TQUK Level 5 Certificate in Teaching English as a Foreign Language International TEFL Academy – Cambridge regulated (OFQUAL RQF) | 2024 Distinction in student outcomes; awarded merit level assessment Leadership and Hospitality Training Thomas Keller Restaurant Group, 3 Michelin Stars -) High touch service, operational logistics, and luxury client experience --The Art Institute of Seattle AA Music Business (2 Year Program) Pursued Associate of Science degree; focused on business operations in the entertainment and creative industries Global Applied Learning (Ongoing) Independent coursework, mentorship, and international field training across 15 plus countries Focus areas: Business education, cross cultural communication, systems design, public speaking, and operations strategy AWARDS AND RECOGNITION • SPARK Program Mentor (U Penn / Wharton): Mentor for California youth business leaders through SPARK, a Wharton initiative empowering underserved students • Honorary Service Award (HSA): For exceptional service to youth and educational leadership • Mumbai Commercial Consul Recognition: International training program delivery • Top Presenter Award – Pure Home Efficiency: Recognized as the highest performing presenter in company history after leading a regional expansion that opened six new state markets and drove a 3000% sales increase, generating over $2M in revenue within one quarter. TOOLS AND TECH STACK Operations & Admin Google Workspace, Microsoft Office Suite, Dropbox, Box, QuickBooks, Calendly, Otter.ai Project Management & Communication Slack, Zoom, Trello, Asana, WhatsApp Sales & Customer Support Zapier, Faire, CRM platforms (familiar with onboarding and data hygiene best practices) Scheduling & Hospitality Platforms OpenTable, Toast, TOK, Resy Rapid onboarding into new systems is a proven strength—known for mastering client platforms with minimal ramp up.