Eric Wanja Wanja

ERIC NJUGUNA WANJA CUSTOMER SERVICE - Kiambu County, KE eric-wanja-427b36182 - CAREER OBJECTIVE Customer service professional with 4+ years of experience in e-commerce and office support. Adept at problem-solving, order management, and client communication to drive positive customer experiences and business growth. I’m dedicated to leverage my earned skills to deliver excellent support and improving customer relationships and business growth. PROFESSIONAL EXPERIENCE CUSTOMER SERVICE KILLMALL OLINE STORE APR 2022 - JAN 2025 Duties and Responsibilities  Addressed 100+ customer inquiries daily via email, phone, and chat, maintaining a 95% customer satisfaction rate.  Provided prompt solutions, resolving 90% of issues on the first interaction.  Managed 50+ orders weekly, including tracking and returns, ensuring a 98% on-time resolution rate.  Delivered tailored product information and recommendations, increasing upsell opportunities by 15%.  Collaborated with cross-functional teams to fulfil 100+ orders monthly, improving operational efficiency by 20%. OFFICE ASSISTANT NETWAYS COMPUTERS AND ACCESSORIES APRIL 2020 – FEB 2022 Duties and Responsibilities:  Addressed and resolved 50+ customer inquiries daily via phone, email, and chat, achieving a 98% customer satisfaction rate.  Provided clear and accurate responses, enhancing customer trust and loyalty.  Resolved 80% of technical issues on the first contact by guiding users through product features and solutions.  Managing office supplies and inventory and Coordinating office maintenance and cleanliness. ACADEMIC HISTORY Year- Institution Hemland College 2014 - 2017 Kirimara high school 2003 – 2013 Githuya Primary School Qualification Diploma in Information & Technology Grade: Pass Kenya Certificate of Secondary Education Grade: C+ Kenya Certificate of Primary Education Grade:353 KEY SKILLS AND QUALIFICATION 1. Computer literacy and technical skills 2. Good communication skills 3. Online marketing & Social media marketing 4. Organization and time management 5. Problem-Solving Skills 6. Adaptability and Good Team Work player TECHNICAL SKILLS  Programming Language: HTML and python  Database: CRM Tools(salesforce) and Microsoft Office  Tools: Canvas, Google Suite  Project Management: Click up, Monday.com  Communication Tools: Slack, Microsoft teams, Zoom HOBBIES AND INTRESTS  Playing football and netball  Community Volunteering activities e.g. general cleaning and planting trees  Gaming (puzzles, Sudoku)  Continuous learning via YouTube tutorials REFEREES 1. Mrs. Catherine Wanjiru Netways computers Store Manager Revlon plaza, Nairobi-. Mrs. Elizabeth Wanja Cascade restaurant Assistant chef/waitress Mama Ngina Street-