Eric Wanja Wanja

As a front-line e-commerce support rep, I honed skills essential for client-focused writing: clear communication, audience insight, and problem-solving.

• Processed online orders and returns, ensuring smooth end-to-end fulfillment.
• Delivered fast, professional support via chat, email & calls — resolving complaints, questions, and disputes.
• Maintained and updated CRM records to streamline service.
• Developed deep product knowledge to guide customers toward confident purchase decisions.
• Collaborated cross-functionally to resolve escalations and improve customer retention