Eric Romulo Benitez

BENITEZ, ERIC ROMULO J. Technical Support Representative OBJECTIVE EDUCATIONAL BACKGROUND To further harness my skills in communication, promote selfdevelopment, and contribute my skills to the business through the best of my ability. ASIA PACIFIC COLLEGE 3 Humabon Place, Magallanes, Makati City PH 1232 AB – Multimedia Arts Undergraduate Major: Information Systems Related coursework: Information Technology, web development, web design, graphic design. CONTACT ADDRESS: 41 Covina Street Laguna Bel-Air 1, Barangay Don Jose, Santa Rosa, Laguna, 4026 CATHOLIC SCHOOL OF PACITA Mindanao Drive, Stage V Macaria Village, Biñan, Laguna Batch 2005 – Graduate 4th year top 10th Honor Student MOBILE PHONE: - LAGUNA BEL-AIR SCIENCE SCHOOL Laguna Bel-Air Subd., Santa Rosa, Laguna 1st and 2nd year high school EMAIL:- WORK EXPERIENCE PERSONAL BACKGROUND Born of Mr. Jose Romulo F. Benitez (Assistant Vice President for Customer Operations and Project Management, Bell Telecommunication Philippines, Inc.) and Elenabel J. Benitez (deceased) on November 12, 1987, in Manila, Philippines. HOBBIES Collecting Figures and Plamodels Playing Mobile and PC games (such as Mobile Legends, Call of Duty, Dragon Ball Legends, APEX Legends, Just Cause 3) Watching Anime Freelance Encoder (Notary Public) (Private Lawyer / Family friend) Santa Rosa, Laguna (September 2015 - Recent) • Data Entry and Encoding Notary using Excel and Google Sheets • Organizing and Filing of Notary (Hard Copy) • Once a month, since the coming of documents is every 5th of the Month IT Helpdesk (Fluor) IBM SERVICES PHILIPPINES Two Evotech Bldg, 4th Flr. Nuvali Business Park, Sta Rosa, Laguna (December 2017-May 2018) • Phone Calls and Email handling • Windows password reset • Client Timesheet password reset • Troubleshoot via Remote Connection • Internet, Email (Web-based/Client Based), Printer and Phone Troubleshooting SKILLS / STRENGTHS Proficiency in computer applications, drawing and sketching. Can proficiently speak English, Filipino (Tagalog) Can simultaneously work under pressure Knowledgeable in Microsoft Office (such as Word, Excel and PowerPoint) Knowledgeable in Outlook and Skype Knowledgeable in Google Sheets Self-motivated and has a passion to succeed. WORK EXPERIENCE Technical Support Representative III (TELUS CANADA – In-house Acct.) TELUS International Philippines 5th floor Market Market Mall, Taguig City (September 2016- May 2017) • Phone Calls, Chat and Email handling • GUI Password reset • Troubleshoot via Remote Connection • Computer Anti-virus installation • Internet, Cable, Email (Web-based/Client-based) and Phone Troubleshooting • Basic Billing (account level and service level bill adjustment, bill explanation) Technical Support Representative (COMCAST SIK) Teleperformance 15th floor Alphaland Southgate Mall, Magallanes, Makati (August 2013- November 2015) • Internet, Cable and Phone Troubleshooting • Basic Billing (bill explanation) REFERENCES Available upon request