Eric Jan O. Robeaa
6 Pongian St. Ongasan Loakan Proper Baguio City--
Multi -skilled Customer Service Associate with superior computer skills and telephone etiquette,
maintaining a high level of professionalism, patience and efficiency to minimize customer
dissatisfaction and increase customer loyalty.
Skills
Proven track record as a customer service associate
Knowledgeable in Microsoft Office – Word, Excel, Power Point
Knowledgeable in Editing Software’s – Paint, Photoshop, Fireworks
Knowledgeable in Reformatting Laptop/PC
Personal Data
Birth Date:
Birth Place:
Age:
Height:
Weight:
Nationality:
Language known:
Religion:
August 04, 1989
Baguio City
23
5”4
51 Kg’s
Filipino
English, Filipino,Ilocano
Roman Catholic
Educational Background
University of the Cordillera
Bachelor of Science in Information Technology
(Web Track)
(2nd year student)
Gov. Pack Road, Baguio City
University of Baguio
Bachelor of Science in Electronics and Communication Engineering
(2nd Year Student)
Gen. Luna Road Baguio city
(2008)
Baguio City National High School
Loakan Annex, Baguio City
(2006)
Working Experience
Customer Service Representative
(Sept 2017 – Jun 2018)
Tru North Management L.L.C
PO Box 530 Portland TN-
Customer Service Representative
(Aug 2015 – Jan 2017)
Convergys
Camp John Hay
Baguio City 2600
(074) -
Customer service Representative/Consultant
(Dec 2013 – May 2015)
S3 Stores, Inc.
27 Joseph St.
Chatham, Ontario N7L 3G4
Canada-
Customer service Representative/ Consultant
(October, 2012 – May, 2013)
Sutherland Global Services
Bertaphil 2, Bertaphil Compound Jose Abad Santos Ave. CSEZ, Clark Pampanga
(632)-
Seminars and Trainings Attended
Advance Computer Training in Troubleshooting
Loakan Proper, Baguio City
2004
Personal/Character Development Training
University of Baguio
July 2006
Communication Skill Enhancement Training
University of Baguio
Sept 2006
Designing Project Proposal
University of Baguio
Sept 2007
Gender Issues Seminar
University of the Cordillera
Aug 2009
C++ & Java Programming Training
University of the Cordillera
Sept 2009
Advance Graphic Designing
University of the Cordillera
Nov 2010
For character reference please refer to the following:
Ms. Gwen Burris
Team Leader
Tru North Management LLC
PO Box 530
Portland, TN--/-
Ms. Suzette Milo
Team Manager
Sutherland Global Services
Bertaphil 2, Bertaphil Compound Jose Abad Santos Ave.
CSEZ, Clark Pampanga
(632)-
Sergey Vorozhtsov
CEO S3 Stores Inc.
27 Joseph St.
Chatham, Ontario N7L 3G4 CA-
-
Celeste Fernandez
Team Leader
Convergys Baguio
Camp John Hay-
