Eric Danielle Quirante

ERIC DANIELLE M. QUIRANTE PERSONAL PROFILE CONTACT-- ANTIPOLO CITY EDUCATION PHILIPPINE SCHOOL OF BUSINESS ADMINISTRATION Bachelor of Science in Marketing Management- SKILLS Call Handling (inbound & outbound) Customer Service & Communication Project & Task Management Data Entry & Documentation Social Media Management Communication Skills Basic MS Office applications Technical Troubleshooting Active Listening Adaptability REFERENCE TRACEE ROXAS- MARK GARCIA- From August 2021 to December 2024, I worked as a Customer Service Representative at Quantrics Enterprise, handling customer inquiries, resolving billing issues, and providing technical support for internet, phone, and TV services. I developed strong skills in communication, conflict resolution, and CRM systems, consistently delivering excellent service and achieving high customer satisfaction. Prior to that, from December 2020 to July 2021, I worked as a Marketing Assistant at EAQ Construction and Allied Services, where I managed the company’s Facebook page, supported marketing strategies, and helped maintain an active online presence. I also assisted in planning various projects to ensure the company’s marketing efforts remained effective and consistent. WORK EXPERIENCES MARKETING ASSISTANT EAQ CONSTRUCTION AND ALLIED SERVICES DEC2020-JULY2021 Handled the Facebook page of the said business to further expound their reach of customers Daily posts of what the company is currently working on to show its legit progress to its current and future clients Hands on when it comes to all the activities being planned by the company Worked on several projects to maintain the company marketing strategy on point CUSTOMER SERVICE REPRESENTATIVE QUANTRICS ENTERPRISE AUGUST2021-DECMBER2024 Inbound Calls – Handled a high volume of incoming calls from customers with professionalism and empathy. Addressed inquiries, provided product and service information, and ensured a positive customer experience with every interaction. Outbound Calls – Conducted follow-up and outreach calls to customers for appointment reminders, issue resolution, and service updates. Ensured timely communication and maintained accurate call logs. Customer Support – Experienced in addressing customer inquiries, resolving billing issues, and providing product/service information with clarity and patience. Technical Assistance – Proficient in guiding customers through troubleshooting processes for internet, phone, and TV services. CRM Systems – Familiar with using customer relationship management tools to track interactions, update records, and manage service requests. Conflict Resolution – Trained in de-escalating situations, ensuring customer satisfaction while upholding company policies.