From August 2021 to December 2024, I worked as a Customer Service Representative at Quantrics Enterprise, handling customer inquiries, resolving billing issues, and providing technical support for internet, phone, and TV services. I developed strong skills in communication, conflict resolution, and CRM systems, consistently delivering excellent service and achieving high customer satisfaction. Prior to that, from December 2020 to July 2021, I worked as a Marketing Assistant at EAQ Construction and Allied Services, where I managed the company’s Facebook page, supported marketing strategies, and helped maintain an active online presence. I also assisted in planning various projects to ensure the company’s marketing efforts remained effective and consistent.