Ephraim Job Mas

I am a dedicated and experienced customer service professional with over six years of experience in various client-facing roles, including more than two years in remote work setups. I’ve built a career on strong communication skills, patience, and a genuine passion for helping others—qualities that have allowed me to successfully support customers across different industries and countries.

One of my most notable roles was as a Driver Support Representative for DoorDash, where I provided real-time assistance to drivers from the US, Canada, and Australia. I handled a wide range of concerns such as delivery issues, app errors, payment disputes, and account-related problems. Working in a high-volume, fast-paced environment taught me how to stay calm under pressure and solve problems efficiently while keeping a professional and empathetic tone.

In addition to my DoorDash experience, I supported users of Revolut, a global financial technology platform. In this role, I managed account inquiries, security checks, and transaction concerns—ensuring that each customer interaction was handled with confidentiality, clarity, and care.

I also worked in a B2B appointment setting role for a US-based flower delivery service, where I coordinated with partner florists to fulfill time-sensitive customer orders. This experience sharpened my ability to communicate clearly with business partners, manage schedules, and handle follow-ups with accuracy and professionalism.

Earlier in my career, I worked as a Sales Associate for Home Credit, assisting customers in understanding loan products, processing applications, and meeting sales targets through responsible product promotion. Additionally, I contributed to content moderation and video annotation projects for Meta, ensuring platform safety and quality for users.

Throughout all these roles, I’ve remained focused on delivering outstanding support, adapting quickly to new tools and systems, and always striving to leave a positive impact on the customer’s experience. I’m comfortable using CRMs, live chat platforms, and collaboration tools, and I take pride in being a reliable, organized, and proactive team member.

I am now seeking a new opportunity where I can continue to grow while making meaningful contributions to a company that values high-quality customer support. I am confident that my diverse experience and people-first mindset make me a strong fit for any customer service-focused role.