Ephraim Job Mas

With over 6 years of experience in customer service and over 1 year in a call center setup, I am passionate about delivering exceptional support and building lasting relationships with clients. I excel in remote work settings, having collaborated with international clients and supported various industries, including finance, logistics, e-commerce, and sales.

Customer Support Representative

• Delivered high-quality chat support to global customers.
• Resolved issues efficiently, maintaining customer satisfaction.

Support Representative for Australian Drivers

• Provided prompt and accurate assistance to drivers via chat.
• Maintained a 9-month tenure, ensuring a positive experience for drivers.

• Engaged users through interactive and meaningful conversations.

Sales Associate

• Assisted customers in financing solutions, achieving sales targets.

Appointment Setter

• Managed schedules and coordinated timely flower deliveries.