Ephraim Amaka Peace

HI! THIS IS MY WORK PORTFOLIO AS A CUSTOMER SUPPORT/CUSTOMER SERVICE REPRESENTATIVE My Name e c a e P a k a m A m i a r h p E ABOUT ME The voice of calm when chaos rises. The problem-solver when issues seem endless. The helping hand that turns confusion into clarity.. I’m a tech-Savvy customer support/service representative with a difference. With over two years of experience as a Customer Support & Service Representative, I have mastered the art of turning customer concerns into positive experiences. I specialize in delivering exceptional support through multiple communication channels, live chat, email, phone, and social media, ensuring customers feel heard, valued, and satisfied. As a Customer Support Representative, I don’t just answer customers inqueries, I create solutions that build trust, drive customer satisfaction, and strengthen brand loyalty. With every interaction, I ensure customers feel heard, valued, and supported. Because great customer service isn’t just about fixing issues; it’s about creating a seamless and enjoyable experience that keeps customers coming back. Customer Relationship Management (CRM) Building relationships is at the core of exceptional customer service. leverage CRM tools to track customer interactions, personalize responses, and ensure a smooth customer journey. With the right CRM strategy, I help businesses: ✔ Enhance Customer Retention: Keeping customers engaged and loyal through proactive support ✔ Streamline Support Processes: Reducing response times with organized workflows. ✔ Personalize Customer Experience: Using customer history and data to offer tailored solutions. ✔ Analyze & Improve Performance: Tracking trends and feedback to optimize service delivery. SKILLS & EXPERTISE Customer Relationship Management (CRM) Live Chat, Email & Phone Support Technical Support & Troubleshooting Proactive Customer Engagement Issue Resolution & Escalation Handling Client Relationship Management Multi-Channel Communication Customer Retention Strategies Customer Feedback Collection & Analysis Time Management & Prioritization Product Knowledge & Assistance Empathy & Active Listening Conflict Resolution & Complaint Handling Order Processing & Tracking Upselling & Cross-Selling Ticketing & Helpdesk Support Knowledge Base & FAQ Management Team Collaboration & Communication Adaptability & Problem-Solving TOOL PROFICIENCY Freshdesk Zendesk Intercom Tidio Zoho Desk LiveChat Shopify Help Scout Gorgias Kayako Hiver Jira Service Management HubSpot CRM Salesforce Zoho CRM Pipedrive Monday Sales CRM Freshsales Keap (Infusionsoft) Nimble Close CRM Apptivo Freshdesk Zendesk Intercom Zoho Desk Hubspot Zoho CRM Monday.com CRM Jira Service Management Asana Notion Monday.com Clickup Trello Project Management Appointment Schelduling Clients Testimoniala Let’s Work Together Email:- Why You Should Hire Me! A great customer experience can set your business apart, and that’s where I come in. I handle customer interactions with patience, professionalism, and a focus on long-term satisfaction, ensuring every customer feels heard and valued. By resolving issues quickly, maintaining clear communication, and proactively addressing concerns, I help businesses build trust, improve retention, and create lasting customer relationships. If you’re looking for a dedicated support professional who can enhance your customer experience and contribute to business growth, let’s connect and take your support system to the next level! Ephraim Amaka Peace Customer Support/service Representative