Ephraim Amaka Peace

I’m an experienced Administrative Virtual Assistant with a strong background in customer support, sales support, project management, and social media management. I help businesses streamline operations, improve customer satisfaction, and stay ahead of the competition by handling essential tasks that keep things running smoothly.

✅ Customer Support & Technical Assistance

Providing excellent customer service through email, live chat, and phone support. I’m skilled in handling inquiries, troubleshooting issues, and maintaining helpdesk systems using tools like Zendesk, Freshdesk, Intercom, and Zoho Desk.

✅ Administrative Support & Virtual Assistance

I take care of daily operations so you can focus on business growth. My expertise includes:

• Email & Calendar Management – Keeping inboxes organized, scheduling meetings, and prioritizing tasks.

• Data Entry & CRM Management – Maintaining accurate records using HubSpot, Apollo.io, and Zoho CRM.

• Document Management & Research – Creating reports, managing files, and gathering valuable insights.

✅ Sales Support & Lead Generation

I help businesses find and engage potential clients through targeted research, outreach, and follow-ups. I’m experienced with tools like Lemlist, Apollo.io, and LinkedIn Sales Navigator, ensuring your pipeline stays active.

✅ Project Management & Workflow Optimization

From task coordination to deadline tracking, I use platforms like ClickUp, Trello, Asana, and Monday.com to keep projects on schedule and teams aligned.

✅ Social Media Management & Engagement

I assist with scheduling content, managing engagement, and ensuring a strong online presence across platforms like Facebook, LinkedIn, and Instagram.

✔️ Highly organized, detail-oriented, and efficient.

✔️ Strong communication skills for smooth collaboration.

✔️ Tech-savvy and adaptable to new tools.

✔️ Committed to helping businesses increase productivity and customer satisfaction.

Let’s work together to simplify your operations and drive results!