RESUME
Epan Melvis Nkwambuo
Foncha street, Nkwen.
Bamenda, Cameroon.
Phone: -
E-Mail:-
Professional summary
Talented assistant dedicated to continuous improvement to keep everything running smoothly.
Highly analytical and organized in addressing routine needs and managing unique circumstances.
Work Experience
January 2022 to February 2023
Emperor's Multi-Service Enterprise Yaounde , Cameroon
Social Media Manager
Commented, liked and shared posts to increase visibility and engagement on various social platforms.
Assisted customers with product and service problems and inquiries via social media platforms.
Created and managed strategic vision and plan for social channels to increase and retain follower engagement.
Created and maintained social media postings and email calendars.
Scheduled post using Later.com.
Designed graphics and created content, wrote engaging content and promoted products
December 2021 to February 2023
Emperor's Multi-Service Enterprise Yaounde
Customer Service Representative
Answered inbound calls to greet and assist customers with various needs and questions.
Addressed customer concerns and complaints and resolved issues promptly.
Coordinated with shipping department to meet customer-specific requirements.
Provided solutions, recommendations and replacements with empathy and positive feedback.
Handled escalated callers to reach positive outcomes.
Returned customer calls and responded to inquiries and complaints.
Completed paperwork for orders and new service actions.
Relayed new and relevant information to customers and followed up on promises.
Communicated with clients over phone, email and chat platforms.
Resolved product and service issues promptly.
December 2019 to November 2021
Noah's Ark Bamenda, Cameroon
Logistics Administrative Assistant
Updated office calendar with new meetings, events and appointments to avoid overbooking.
Documented payments and expenses to keep financial records current.
Addressed inquiries within area of expertise, escalating when necessary.
Scheduled, confirmed and rearranged internal meetings.
Contributed to weekly meetings for project work.
Maintained efficient office environment by routing incoming and outgoing mail.
Input information onto digital database for robust data quality.
Proofread business documents to check spelling, grammar and compliance with office policies.
Organized conferences and special events by setting up catering and preparing supporting materials.
Received and directed incoming calls to appropriate personnel.
Ordered office supplies to meet functional needs.
Education and Training
December 2019
BSc- Maritime transport and logistics
Higher institute of transport and logistics, Bamenda, Cameroon.
Hubspot academy
January 2023.
Certification SEO
Skills
Content calendar management
Sales
Client account management
Email and life chat support etiquette
Audience engagement
Event management
Verbal and written communication, active listening and problem solving.
Content delivery
Creative thinking
Team player
language
English- speak, read and write excellent- native speaker.
French- speak, read and write fair.
portfolio link: https://docs.google.com/presentation/d/1ddH90BE6gvMhyM3V7Pw0SGnpQmxlcmqlG_20jOGGoNI/edit?usp=share_link
