Enrick Mansing

 ENRICK S. MANSING Passport No.: P-A Current Mailing Address:Sto Nino St Nonoc Tabunok Talisay City Cebu 6045 Telephone No.:(HP) - Philippine Address:Sto Nino St Nonoc Tabunok Talisay City Cebu 6045 E-mail Address- OBJECTIVE: To share the best of my ideas and be part in the success and realization of the company’s plans and goals by using my experience, talents and skills. WORK EXPERIENCE: Mr Youtiao Pte Ltd May 24 2017 – May 24 2019 (2 years) address: 10 Sinaran Drive #02-08/09, Square 2 Singapore 307506 (Business Manager / SPASS hold) Develops and executes sales and profit plans that are in-line with budgetary goals. Ensures and is accountable for profitability of the store by growing sales and controlling costs of goods, inventory levels, labor, supplies and expenses. Ensures proper team member coverage, scheduling according to the needs of business while maintaining target labor costs. Oversees all cash and media management functions. Able to perform all POS duties, front and back of house functions including opening and closing procedures. Maintains proper loss prevention standards, reviewing cash handling procedures, deposits and safe procedures. Maintains a clean well-merchandised store. Promotes and practices safe work habits, identifying and resolving potential safety hazards, operational inconsistencies and any team member or customer incidents. Documents accidents, conducts initial investigation and determination of root cause in the interest of maintaining a safe work environment. Pro-active in solving customer problems and satisfying customers in various situations. Ensures that all team members provide customers with efficient, friendly, superior service on a consistent basis. Assesses and provides adequate staffing to provide efficient and friendly, superior service. Maintains high cleanliness standards consistently throughout the store in the areas of store appearance, merchandise and equipment. Optum (United Health Group) November 24, 2014 – January 31, 2017 (2 years and 2 months) Provider Services Provide responsive and professional customer service to providers regarding status of medical benefits , eligibility, and claims. Utilize necessary resources and navigate system efficiently to accurately verify eligibility and provide verification benefits. Maintain a positive and professional attitude. Identify and assess providers needs to achieve satisfaction Provide accurate, valid and complete information by using the right methods/tools Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Follow communication procedures, guidelines and policies. Take the extra mile to engage providers. Perform other duties as assigned by management. Convergys Philippines Corporation May 20,2013 – June 6, 2014 (12 months and 6 days) Customer Service Representative (Sales – SPRINT account) Provides daily production results to superiors. Attends clients/customer inquiries See to it that all problems by clients/customer will be solved regardless of the concern Provides troubleshooting steps for clients in regards to technical issue from phone devices. Informs customer concrete information about their inquiries. Explains issues regarding about billing. Keeps valuable information and will not provide unless customer can authenticate account Updates account if necessary to provide accurate information Processes payments, phone swapping, telephone number change, voicemail password change, block and unblock telephone numbers and changes billing address Process cancellation of an account. See to it that product knowledge in intact to provide correct information to customers. Determines requirements by working with customers. Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Fulfills requests by clarifying desired information; completing transactions; forwarding requests. Sells additional services by recognizing opportunities to up-sell accounts; explaining new features. Maintains call center database by entering information. BHG (Beijing Hualian Group) Pte Ltd. July 1, 2011 – June 29, 2012 (12months) Management Trainee / Store Operations / Cashier Give regular production reports to superiors. See to it that the marketing strategy of the company product is duly implemented and all the Take in production orders and convey them to the production team. tasks related to it are executed by the staff See to it that the sales targets set for every week are met. Report to the general manager regarding all the developments in his/her domain. See to it that the sales team is maintaining a high quality level of service. Motivating employees to give their best to the organization. Report to and take orders from the cashier manager. Manage day to day sale and purchase accounts of his/her assigned sub-division. Present a review of the finance requirements and financial status of his/her sub-department to superiors. Submit monthly financial reports about performance. Enters purchases into cash register to calculate total purchase price.  Accepts cash, nets, or credit/debit cards for payment; completes check and bankcard transactions according to established procedure. Counts money, gives change and issues receipt for funds received. Calculates discounts or references; requests customer identification for certain discounts and receipts as required. Knowledge of merchandise location or seating charts. Skill in handling and counting cash. Skill in communications with public. Receive and count stock items, and record data manually or using computer. Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards. Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors. Mark stock items using identification tags, stamps, electric marking tools, or other labeling equipment. Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations. Prepare and maintain records and reports of inventories, price lists, shortages, Determine proper storage methods, identification, and stock location based on turnover, environmental factors, and physical capabilities of facilities. Advise retail customers or internal users on the appropriateness of parts, supplies, or materials requested. Purchase new or additional stock, or prepare documents that provide for such purchases. Keep records on the use and/or damage of stock or stock handling equipment. Examine and inspect stock items for wear or defects, reporting any damage to supervisors. Compile, review, and maintain data from contracts, purchase orders, requisitions, and other documents in order to assess supply needs. Provide assistance or direction to other stockroom, warehouse, or storage yard workers. Prepare products, supplies, equipment, or other items for use by adjusting, repairing or assembling them as necessary. TRAININGS: First Aid Training Standard EMERGENCY RESCUE UNIT FOUNDATION (ERUF) Pajo, Lapu-Lapu City, Philippines May 19- 22, 2008 Trained on how to put up bandages in different kinds of injuries in our body. Trained on how to provide safety intervention in rescuing accidents. Basic Life support (CPR training for Health Care Providers) ADVANCE INSTITUTE of TECHNOLOGY CAMPUS Pajo, Lapu-Lapu City, Philippines May 23- 24, 2008 Trained on how to do Cardiopulmonary Resuscitation [CPR] Trained on how to give basic life saving techniques. SKILLS & OTHER QUALIFICATIONS: Customer Service, People-oriented, can easily relate to different types of people Knowledge and skills in caregiving Computer literate (Microsoft Office) Written and Oral communication in English Hardworking & Honest Keen perception on details Assertive and takes initiative Leadership skills Team Player Internet Research and Telephone Reception EDUCATIONAL BACKGROUND: 2007 – 2009 University of Visayas Cebu City, Philippines 2004 – 2007University of Cebu Cebu City, Philippines Bachelor of Science in Nursing 2000 - 2004St. Louise de Marillac College of Bogo Bogo City, Philippines High School Diploma 1994 – 2000Bogo Central School I Cogon, Bogo City, Philippines Elementary Diploma PERSONAL BACKGROUND: Birth date:February 9, 1988 Birthplace:Cebu City Philippines Age:31 years old Civil Status:Married Citizenship:Filipino Religion:Roman Catholic Height:5’6” Weight:61kg Languages/Dialects Spoken:English, Tagalog, Cebuano