Enitan Fatuga

Award-winning Customer Support Specialist with 13+ years’ experience across hospitality, healthcare, and banking. Recognized as Most Customer-Centric Staff at Stanbic IBTC Bank, I’ve led support teams for multi-location hospitality brands like Gidanka Smart Residences, where I transformed guest experience through technology and process innovation.

Highlights:

• Reduced response times by 40% using live reporting and workflow automation.
• Boosted client satisfaction by redesigning escalation protocols and real-time tracking.
• Implemented CRM platforms (Freshdesk, HubSpot) to improve customer engagement.

My work consistently delivers faster resolutions, happier clients, and scalable support systems. If you’re a startup, SaaS company, or digital-first business, I can help you build a support operation that delights your customers while saving you time and money.