Eniola Dosunmu

DOSUNMU ENIOLA EJIDE Address: 58, Akinsooto Road, Ikola Odunsi Eleyin, Ipaja,Lagos, Nigeria. Mobile: -, - E-mail:- PROFILE SUMMARY A graduate of Agriculture, with excellent sales, marketing, negotiation, analytical and research skills with ability to work independently and dependently. I am highly motivated and energetic with a demonstrated ability to prioritize and execute task in a fast-paced work environment. I am passionate about meeting people and creating a positive long lasting first impression. My three greatest strengths are firstly, my ability to communicate positively. Secondly, my flexibility. I am happy to carry out tasks that are outside my job description for the growth of my organization without fuss or close supervision. Finally, my passion for being involved in creating impressions that could last for decades and knowing that they will make positive impact in people live and my organization. PROFESSIONAL EXPERIENCE Delon LLC Subsidiaries are: 1. DelonJobs - (IT Recruitment and Outsourcing) 2. DelonApps - (Call Center and Business Process Outsourcing) 3. DelonHealth - (Medical Billing) DelonJobs – (Subsidiary of Delon LLC) Client Service Manager April 2021- Present • Interact with clients and build relationships with them while ensuring their needs are being met. • Oversee a team of customer service Associate’s and ensure they are providing an exceptional client experience. • Mastermind creative ways to deliver an exceptional client experience. • Develop and oversee the implementation of client service protocols. • Resolve complex clients’ problems or disputes in a professional manner. • Coach and support team members to help them meet departmental goals. • Keep records and documentation of client interactions for training purposes. • Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement. DelonHealth – (Subsidiary of Delon LLC) Medical Billing Specialist USA June 2022 – Present • • • • • • • • • • Preparing and submitting billing data and medical claims to insurance companies. Ensuring the patient’s medical information is accurate and up to date. Preparing bills and invoices, and documenting amounts due for medical procedures and services. Collecting and reviewing referrals and pre-authorizations. Monitoring and recording late payments. Following up on missed payments and resolving financial discrepancies. Examining patient bills for accuracy and requesting any missing information. Investigating and appealing denied claims. Helping patients develop patient payment plans. Maintaining billing software by updating rate change, cash spreadsheets, and current collection reports. Brunson Educational Limited UK DelonApps – (Subsidiary of Delon LLC) Project Manager September 2022- June 2023 • • • • Delegating tasks on the project to employees best positioned to complete them. Serving as a point of contact for teams when multiple units are assigned to the same project to ensure team actions remain in synergy. Performing quality control on the project throughout development to maintain the standard expected. Adjusting schedules and target on the project as need or financing for the project changes. DelonJobs – (Subsidiary of Delon LLC) Business Development Specialist January 2022- April 2021 • • • • • • • • Responsible for setting goals and developing plans for business and revenue growth. Researching, planning and implementing new target market initiative. Researching prospective accounts in target markets. Pursuing leads and moving them through the sales cycle. Developing quotes and proposal for prospective clients. Setting goals for the business development team and developing strategies to meet those goal. Training business development interns. Attending conference and industry events. DelonJobs – (Subsidiary of Delon LLC) Senior Sales Specialist October 2021- December 2021 • • • • • Qualify, develop and maintain thorough company and product knowledge, research clients need and identify how our products and services can meet them. Generate leads and grow existing relationships, maintaining an accurate, detailed client Microsoft Excel sheets and developing an active, repeat customer base. Make cold calls or perform warm outreach, putting outside-the-box thinking to work to develop new and unique sales tactics. Utilize sales tools to ensure standard processes during all sales stages. Conduct month-end and year-end closing processes. Baron and Cabot UK DelonApps – (Subsidiary of Delon LLC) Tele sales Agent October 2021- December 2021 • • • • • • • • Contact potential or existing customers to inform them about our product and service using scripts. Answer questions about product/service or the company. Ask questions to understand customer requirements and close sales. Secure and book zoom appointments with our UK specialist. Enter and update customer information in the database. Handle grievances to preserve the company’s reputation. Go the extra mile to meet sales quota and facilitate future sales. Keep records of calls and sales and note useful information. FairMoney DelonApps – (Subsidiary of Delon LLC) Customer Service Representative July 2021- October 2021 • • • • • • • • • • • • • • Promptly handled an average of 80 customers inquires and complaints per day via phone calls, email or social media with a 96% customer satisfactory rate. Greet customers warmly and ascertain problems or reason for calling. Advice on company information. Answer questions about products and services. Suggest solutions for when product malfunctions. Persuade customer to reconsider cancellation. Inform customers of deals and promotions. Sell products and services. Utilize computer technology to handle high call volumes. Work with Customer Service Manager to ensure proper customer service is being delivered. Close out or open call records. Compile reports on overall customer satisfaction. Read from the scripts. Handle changes in policies or renewals. Multichoice (Outcess Solution Nigeria) Customer service representative November 2020- June 2021 • Resolve customer complaints via phone, email, mail, or social media. • Use telephones to reach out to customers and verify account information. • Greet customers warmly and ascertain problem or reason for calling. • Cancel or upgrade accounts. • Assist with placement of orders, refunds, or exchanges. • Advise on company information. • Take payment information and other pertinent information such as addresses and phone numbers. • Place or cancel orders. • Answer questions about warranties or terms of sale. • Act as the company gatekeeper. • Suggest solutions when a product malfunctions. • Handle product recalls. • Attempt to persuade customer to reconsider cancellation. • Inform customer of deals and promotions. • Sell products and services. Good heritage Nur & Pry School Teacher June 2017- May 2018 • • • • • • • • Teaching students based on national curriculum guidelines within your specialist subject areas. Planning, preparing and delivering lessons. Encouraging student participation in lessons and in other school-related activities. Supporting the leadership team to implement the school’s development plan. Assessing and reporting on the behavior of students. Providing educational and social guidance to students and/or signposting them to specialist areas of advice when needed. Ensuring the highest standards of quality and applying the most up-to-date teaching methods. Attending and taking part in staff meetings to support the smooth running and administration of the school. Deepak Ventures Receptionist January 2013- May 2013 • • • • • • • Meeting and greeting clients. Booking meetings. Arranging couriers. Keeping the reception area tidy. Answering and forwarding phone calls. Screening phone calls. Sorting and distributing posts. EDUCATION • BSc Agricultural Science (2.2 Grade), University of Ilorin, Ilorin, Nigeria (2019) CERTIFICATION • Customer Service Relationship Management • Professional skill development and empowerment training programme 2014 • National Youth Service Corps –Ministry of Agriculture Oke mosan, Ogun state (2019 -2020) SKILLS • Clear Communication skill • Persuasive Speaking skill • Effective listening skill • Sales Skills • Research • Creativity • Organizational Skills REFERENCES Available on request