Eniola Blessing Oyebamiji

ENIOLA BLESSING OYEBAMIJI --Abuja, Nigeria. SUMMARY Highly resourceful, detail-oriented, and analytical customer care professional with over 3 years of experience, including a managerial role, in resolving complex customer issues, analyzing customer feedback, and implementing process improvements. Proven ability to lead teams, optimize customer service processes, and drive performance improvements. Possesses excellent communication and problem-solving skills, with a strong focus on delivering exceptional customer experiences. COMPETENCIES AND SKILLS • Communication Skills • Time management • Research • Active Listening • Collaborative mindset • Product Knowledge • Analytical mindset • Teamwork • Project Management • Problem-Solving • Salesforce • CRM Software • Calendar Management • Critical Thinking • Emotional Intelligence • Business Intelligence • Market Strategy WORK EXPERIENCE Customer Care Representative Legend Internet PLC – Abuja09/2024 – 08/2025 • Respond to customer inquiries via phone, email, and chat regarding Legend Fibre, LegendPay, and MyLegend platform services. • Guide new customers through account setup, service activation, and plan upgrades. • Troubleshoot internet connectivity issues (FTTH/FTTR), assisting with router configuration and Wi-Fi optimization. • Provide billing support: explain charges, process payments, and resolve discrepancies. • Assist customers with LegendPay and MailPay transactions, ensuring smooth digital service usage. • Educate customers on Legend’s products (fibre internet packages, public Wi-Fi, and fintech tools) and recommend suitable plans. • Record and track complaints using CRM systems, ensuring timely follow-up and resolution. • Collaborate with technical and field teams to escalate unresolved service faults. • Consistently achieved 90%+ customer satisfaction scores through empathy and problem-solving. Multifi Fintech United State (Remote) Virtual assistance full time04/2024 – 8/2024 • Managed calendars, scheduled appointments, organized meetings, and coordinated travel arrangements. • Maintained and organized data by inputting information into databases and managing files and documents effectively. • Assisted in project management tasks, including tracking project progress and coordinating team activities to ensure timely completion. • Conducted research on specific topics, gathered relevant information, and prepared detailed summary reports. Lagbole Resort and Relax Manager03/2022 – 04/2023 • Oversaw daily operations, guest experience, and team performance for a busy fine dining restaurant. • Trained and supervised 25+ employees, including kitchen staff, servers, and hosts. • Played key role in launching online ordering and delivery program, resulting in a 10% revenue boost. • Managed vendor relationships and inventory systems to ensure quality and cost efficiency. • Assisted in monthly P&L analysis and operational adjustments to maximize profitability. • Increased annual revenue by 22% through strategic menu pricing, cost reduction, and local marketing campaigns. • Reduced labor costs by 15% while improving service speed and employee satisfaction through better scheduling and training. • Led successful rebranding project including updated interior design, digital presence, and menu refresh. • Cultivated a high-performance culture, resulting in a 30% improvement in employee retention. Localicious (Remote) Customer Care01/2022 – 05/2022 • Promotions and Offers: Called customers to inform them about special deals discounts and events. • Reservation Reminders: Contacted customers to confirms or remind them of their reservations. • Feedback Collection: Reached out to past customers for feedback on their dining experience. • Catering Services: Promoted their catering services to businesses and individuals planning events • Digital Marketing: Handled the email, social media and SMS for customers outreach for effective and efficient customer retention. • Recipient of recognition for exceptional customer service skills, delivering an impressive 65% yearly turnover rate. • Coordinated and supervised daily operations of the customer service team, ensuring adherence to service standards and policies. • Established and maintained positive customer relationships through effective communication, speedy resolution of complaints and proactive follow-up of over 100+ customers per day. • As a key player in the company’s growth, I drove business intelligence strategy, culminating in the successful establishment of our first office in Dubia, marking a significant milestone in our expansion into the Arabian market. • Consistently surpassed daily productivity targets, achieving higher call volumes efficiently packaging and shipping orders. These exceptional performances earned top survey satisfaction scores, exceeding expectations by over 12% Village-chief Restaurant (Abuja) 10/2021- 12/ 2021 Customer Care/ Receptionist • Achieved a 95% customer satisfaction rating: consistently exceeded customer satisfaction targets, demonstrating exceptional service skills. • Collaborated with kitchen staff to enhance menu offerings: gathered customers feedbacks and worked with the culinary team to introduce new menu items, increasing customer retention by 20% which resulted in a significant increase in repeat business. • Recognized as a top performing team member for outstanding customer service, demonstrating a commitment to excellence and for handling an average of 200 customer interactions per month • Received positive reviews on social media and reviews platforms leading to increase in sales by 15% through effective upselling and cross-sell EDUCATION AND CERTIFICATION Chartered Institute of Public Diplomacy and Management (CIPDM) University of Ilorin Bachelor in Public Administration 2023 Kwara State Polytechnic National diploma in Business Administration 2018 ALISION Customer service skills 2024 References Available upon request.