Eniola Blessing Oyebamiji

I love to be described as a highly resourceful, detail-oriented, and results-driven customer care professional with over three years of progressive experience across customer service, virtual assistance, hospitality management, and fintech support. I have a proven track record of delivering exceptional customer experiences, resolving complex issues, and contributing to business growth through strong communication, analytical thinking, and leadership.

My most recent role as a Customer Care Representative at Legend Internet PLC demonstrates my adaptability in the telecommunications and digital services sector. At Legend, I assisted clients by handling inquiries via phone, email, and chat; guided customers through broadband installations (FTTH/FTTR); supported billing, payments, and LegendPay transactions; and provided technical troubleshooting to resolve internet connectivity challenges. With my empathetic approach and problem-solving mindset, I consistently achieved over 90% customer satisfaction scores, a testament to my commitment to excellence and client loyalty.

Beyond telecoms, I gained valuable international exposure as a Virtual Assistant at Multifi Fintech (USA, Remote), where I managed calendars, organized data, assisted in project coordination, and conducted in-depth research to support business operations. This role sharpened my organizational skills, attention to detail, and ability to thrive in a remote, fast-paced environment.

My leadership qualities were further refined as a Manager at Lagbole Resort and Relax, where I supervised a team of 25+ staff, improved operations, and implemented strategic initiatives that boosted revenue by 22% and reduced labor costs by 15%. I successfully led a rebranding project, highlighting my innovative and business-minded approach to customer engagement and service delivery.

I also bring experience in customer engagement campaigns through roles at Localicious (Remote) and Village-Chief Restaurant, Abuja, where I handled promotions, feedback collection, digital marketing, and front-line reception. I consistently exceeded service expectations, improved retention rates, and contributed to market expansion initiatives, including supporting Localicious’ entry into the Dubai market.

My core skills include customer relationship management, technical troubleshooting, communication, project management, team collaboration, active listening, and emotional intelligence. I am also proficient in using CRM software, Salesforce, and digital communication tools.

Academically, I hold a Bachelor’s degree in Public Administration from the University of Ilorin, a National Diploma in Business Administration from Kwara State Polytechnic, and certifications in Customer Service Skills and Public Diplomacy.

With a collaborative mindset, an analytical approach, and a passion for delivering value, I stand out as a dynamic professional ready to contribute meaningfully to organizations that prioritize innovation, customer satisfaction, and sustainable growth.