Enakeno Ekere

EKERE ENAKENO EFEMENA Delta State, Nigeria https://www.linkedin.com/in/enakenoekere Tel:-, Email:- PROFESSIONAL PROFILE Dedicated and seasoned Customer Service Professional with a proven track record of success in exceeding sales targets in fast-paced environments. Proficient in providing top-notch customer support, resolving issues efficiently, and fostering positive relationships. Known for resolving queries and concerns promptly, with exceptional communication skills. Adept at multitasking, and possessing a strong problem-solving acumen. Demonstrated office administration and computer literacy proficiency. Committed to ensuring customer satisfaction through prompt and effective solutions. PROFESSIONAL EXPERIENCE: Maybrands, Warri, Delta State Lagos July 2022 - till date Position: Customer Service Sales Associate • Collaborated with regional and store managers to identify bulk sales opportunities, resulting in a 50% increase in sales turnover within a year. This achievement significantly contributed to enhancing customer retention and loyalty. • Conducted training sessions on effective customer service techniques, resulting in a 20% increase in team efficiency and a 15% reduction in customer escalations. • Consistently met or exceeded monthly sales targets for 12 consecutive months, contributing to a 20% overall growth in-store revenue. • Identified recurring issues and worked with the operations team to address them, resulting in a 25% decrease in customer complaints within six months. • Provided tailored solutions that improved customer loyalty, leading to repeat business and positive customer feedback. Garment Care Limited, Lagos State January 2020 - June 2021 Position: Customer Service Officer • Implemented a home delivery service during the COVID-19 pandemic, driving a 25% increase in sales and reducing the backlog of hanging orders. • Introduced a customer feedback system where customers give real-time feedback during calls and with EPOS retail software allowing real-time issue resolution, leading to a 30% increase in customer satisfaction ratings. • Coordinated logistics and delivery schedules to ensure a 95% on-time delivery rate, contributing to higher customer retention during the pandemic EDUCATION Niger Delta University, Bayelsa State Bachelor of Science in Biochemistry PROFESSIONAL CERTIFICATION Dealing with difficult clients B2B sales LinkedIn Learning October 2015 – October 2019 2024 Better Relationships and more sales using Chatgpt to sell LinkedIn Learning 2024 Project management, solving common projects problems LinkedIn Learning 2024 Negotiation Skills LinkedIn Learning 2024 How to sell anything with Confidence LinkedIn Learning 2024 Learning Hubspot CRM LinkedIn Learning 2024 SKILLS: • Proficiency in Microsoft Office suite- Microsoft Word, MS Excel, and MS PowerPoint. • Virtual meeting tools using Microsoft Teams, Google Meet, Zoom, etc • Ability to use Retail software like EPOS, Drystream Touch, etc. • Proficiency in CRM tools like Hubspot CRM, Zoho CRM tools, etc. • Data entry skill • Complaint Resolution skill • Sales negotiation and Business Development skill • Strong interpersonal skills, effective team player, and leader. • Customer support skill • Interpersonal Communication • High social awareness skill • Excellent written and verbal communication • Multitasking • Computer literacy • Great problem-solving skills, curiosity, and a great and fast learning appetite.