Enakeno Ekere

Experienced Customer Service Specialist | Sales Expert | Virtual Assistant

I am a dedicated customer service specialist and sales professional with over two years of experience in delivering exceptional client experiences, driving revenue growth, and streamlining business processes. My expertise lies in fostering strong relationships with clients, addressing their needs effectively, and implementing strategies that achieve measurable results.

In my role as a Customer Service Sales Associate at Maybrands, I worked closely with regional and store managers to identify and capitalize on sales opportunities, resulting in a 50% increase in sales turnover within a year. I also led team training sessions, improving efficiency by 20% and reducing customer escalations by 15%. These initiatives not only enhanced customer satisfaction but also contributed to a 20% increase in store revenue.

As a Customer Service Officer at Garment Care Limited, I developed innovative solutions to meet customer needs, such as implementing a home delivery service during the COVID-19 pandemic. This initiative drove a 25% increase in sales while ensuring a 95% on-time delivery rate, showcasing my ability to adapt and excel in challenging situations.

I am proficient in customer relationship management tools like HubSpot and Zoho CRM, retail systems such as EPOS, and project management tools like Asana. My technical skills also include using virtual meeting platforms and the Microsoft Office Suite to streamline communication and operations. I specialize in complaint resolution, sales negotiation, and process optimization, making me a versatile professional capable of handling diverse business challenges.

As a virtual assistant, I excel in handling administrative tasks, scheduling, and providing seamless remote support. My ability to multitask, stay organized, and maintain clear communication ensures that clients receive top-notch service, no matter the task at hand.

Whether you’re looking for someone to enhance your customer service operations, increase sales, or provide reliable virtual assistance, I bring the expertise and dedication to help your business thrive. I thrive on creating meaningful client experiences, streamlining workflows, and contributing to the overall success of my clients.

Let’s collaborate to drive growth and deliver outstanding results for your business. I look forward to helping you achieve your goals!