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PROFILE
Dedicated Customer Service Expert with 5+ years of experience delivering
exceptional customer experiences across diverse industries, including fashion.
Proven track record of resolving disputes, handling chargebacks, and building
loyal customer relationships through empathetic communication and ef cient
problem-solving. Recognized as Employee of the Month multiple times and
consistently achieving 5-star client reviews. Passionate about supporting
customers and enhancing brand loyalty with a deep understanding of women's
fashion trends.
EXPERIENCE
Chat Support Specialist
Sage Education, December 2024– January 2025
Provided real-time support via chat, addressing student and parent inquiries
regarding course offerings, enrollment processes, and technical issues.
Guided prospective students through the application process, offering tailored
recommendations based on their academic goals.
Resolved technical issues related to the online learning platform, ensuring a
seamless user experience.
Maintained a high response rate and resolved inquiries ef ciently, exceeding SLA
targets by 20%.
Collaborated with the academic and technical teams to address escalated issues
promptly.
Updated FAQs and support documentation to improve self-service resources and
reduce repetitive queries.
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Client Support Specialist
GPS Legacy Homes, September 2023 – December 2024
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ENAI SUCCESS
Delivered exceptional client support by handling inquiries about home
improvement projects, scheduling consultations, and providing updates on project
timelines.
Acted as the primary liaison between clients and contractors to ensure seamless
communication and project coordination.
Managed and resolved client concerns professionally, contributing to a 15%
increase in customer satisfaction ratings.
Maintained detailed records of client interactions, project speci cations, and
feedback, ensuring transparency and accuracy in service delivery.
Supported the sales team by providing pre-appointment information and following
up with clients to con rm satisfaction post-project.
Utilized CRM tools to track client interactions, streamline communication, and
enhance follow-up processes.
Client Support Specialist
Home Plus Cleaning, June 2023– April 2024.
Managed daily communication with clients via email, phone, and messaging
platforms, addressing inquiries, booking cleaning services, and resolving
complaints promptly and professionally.
Scheduled and coordinated cleaning appointments using scheduling software,
ensuring optimal ef ciency and customer satisfaction.
Processed payments and maintained accurate records of transactions to support
seamless nancial operations.
Provided tailored solutions to meet clients' needs, contributing to a 20% increase
in repeat customers.
Assisted in onboarding and training new cleaners to uphold company standards
and maintain consistent service quality.
Collaborated with the operations team to handle urgent requests, maintain
service timelines, and enhance client experience.
Consistently received positive feedback.
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Customer Care Agent
Frosted by Malek ,Feb 2022 - November 2024
Delivered outstanding support to a women’s fashion clientele, offering style
recommendations.
Managed order processing and returns through Shopify, ensuring seamless
experiences.
Earned multiple Employee of the Month awards for consistent performance
excellence.
•Collaboration: Work closely with credit consultants and sales representatives to
optimize appointment schedules and share insights on client preferences and
needs.
Client Success Specialist
Vivix Credit Solutions, January 2022 - February 2024
Guided customers through personalized solutions, increasing retention by 18%.
Addressed and resolved chargeback issues with payment providers, achieving a
90% success rate.
Collected and analyzed customer feedback to improve processes and optimize
support.•Problem Resolution: Addressing client issues or concerns, coordinating
with internal teams to provide timely and effective solutions, and maintaining
overall client satisfaction.
•Client Education: Educating clients on new products, promotions, or features,
ensuring they are aware of the full range of offerings and how they can bene t
from them.
Customer Support Rep, Outsource Global , Jun 2019 - Feb 2023
-Responsible for making inbound and outbound calls to claimants daily.
-Help through the process of getting the social security disability insurance.
-Have vast knowledge of Social Security Disability Insurance.
-Attend to Worries and Complaints whilst providing on the spot solutions to the
claimants.
- Logging Detailed notes about each call on Sales force.
-Send emails to the Hearing Team after every case at the hearing level.
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- Make Calls to the Social Security Representative regarding the claimants.
-Respond to live chats promptly.
EDUCATION
Bsc, Psychology, Second Class Upper
Federal University, Oye Ekiti, Ekiti State
SKILLS
Excellent communication skills, both verbal and written.
Emotional Intelligence
Mastered the art of leveraging phones to build quality client relationships
Strong customer service orientation and ability to build rapport.
Pro cient in appointment setting, lead generation, and outbound calling.
Skilled in problem-solving and con ict resolution.
Detail-oriented with strong organizational and time management abilities.
Pro cient in using CRM systems like Salesforce, Go High Level, Hubspot, and so
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AWARDS
Employee of the month.
Customer satisfaction award.
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Top performer of the year.
