Enai Success

I am a client-focused customer support professional with 5+ years of experience in multichannel support who not only resolves issues but also builds long-term client relationships.

With over five years of experience providing top-notch customer support across various industries, I specialize in delivering exceptional client experiences, increasing customer retention, and optimizing support workflows. My expertise has earned me multiple awards, recommendations, and positive reviews from both employers and clients, recognizing my dedication to outstanding service.

How I Deliver Exceptional Customer Experiences:

• 5+ years of experience in email, chat, and phone support for global customers

• Expertise in CRM tools like Zendesk, Freshdesk, HubSpot, Go High Level, and Intercom

• Proven success in handling 70+ inbound calls and 250+ outbound cold calls daily

• Skilled in dispute resolution, refunds, chargebacks, and escalation handling

• Track record of improving response time and maintaining a 95%+ customer satisfaction score

• Recognized as Employee of the Month multiple times for exceeding service expectations

Industries Served:

• E-commerce (Print-on-Demand, Dropshipping, SaaS)

• Fashion & Beauty (Online Retail, Cosmetics, Skincare)

• Hospitality & Travel (Hotel Services, Reservations)

• Fintech & Credit Repair Services

• Tech Support & SaaS Customer Onboarding

• Education & Online Learning (EdTech, Course Support, Student Assistance)

I understand that customer satisfaction is the backbone of every successful business. My goal is to help businesses retain happy clients, streamline customer support, and enhance brand reputation. Let’s work together to improve your customer experience!

Send me a message to discuss how I can help your business thrive