EMY AIREEN E. ANIETE
Blk 02 Lot 08 Phase 4 Chestnut St., Micara Estates,
Sahud Ulan, Tanza, Cavite
Email:-
Contact No:-
Experiences:
POSITION
OFFICE /
DEPARTMENT
COMPANY
DATE
Email Support
Remote via Upwork
Pangaea Holdings
October 2021-June 4, 2024
Email and Chat Support
Remote via Upwork
VShred and SculptNation
June 23, 2020 -October 17, 2021
Telemarketer
Remote via Upwork
Onshore Marketing Solutions
August 2019- September 21, 2020
Technical Support Representative
Operations Department
Quantrics
June 20, 2018 – August 20, 2019
Customer Care
Specialist/Email
Support
Concentrix Daksh (formerly IBM Daksh)
April 21, 2012 – March 16, 2018
IT Associate(OJT)
IT
Biggs Inc.
November 2010- March 2011
PCOS Technician
SmartMatic-TIM
May 2010
Accounting Staff /Encoder
Credit & Collection
The New APEC
Development Corporation
May 2005-
February 2009
Service Crew
Operations Dept.
Verde Foods
Corporation
(Greenwich-Naga City)
May 2003 - July 2003
Service Crew Cashier
Operations Dept.
Freemont Foods
Corporation
(Jollibee-Naga City)
February 2002- August 2002
Job Description / Experiences:
Concierge Email Support for a men’s skin products
I proudly served as a dedicated member of the Concierge Support team for a leading men's skincare brand for a duration spanning 2 years and 8 months. Throughout my tenure, I provided comprehensive assistance to our valued customers via email, addressing a myriad of concerns including order inquiries, status updates, refund requests, and resolution of disputes. Moreover, I served as a knowledgeable resource for customers seeking guidance on product selection, offering tailored recommendations to suit their skincare needs.
In addition to addressing customer queries, I played a pivotal role in ensuring seamless navigation of our website, imparting step-by-step guidance to users and facilitating access to their online accounts. My commitment to delivering exceptional customer service was unwavering, as I consistently went above and beyond to ensure each interaction left our customers feeling satisfied and well-supported in their skincare journey.
Email and Chat Support Specialist for an online body supplement and health-related business
For the past one year and ten months, I have dedicated myself to providing exceptional inbound email and chat support for an esteemed online supplement and health-related business. My role extends far beyond mere customer service; I serve as a trusted advisor, guiding customers through their fitness journey with insightful answers to their queries regarding their fitness programs.
In addition to offering invaluable assistance, I meticulously handle the administrative tasks involved in processing cancellations and refunds for monthly subscriptions, ensuring a seamless experience for our clientele. Moreover, I am the go-to resource for customers seeking assistance with tracking their supplement orders, adeptly navigating any issues that may arise and facilitating hassle-free returns and refunds when necessary.
Recognizing the importance of timeliness and accuracy, I take proactive measures such as creating reshipments for missing products or undelivered orders, demonstrating my unwavering commitment to customer satisfaction and retention. In every interaction, I strive to uphold the reputation of our brand by delivering personalized support and fostering long-lasting relationships with our valued customers.
Telemarketer
Calls various customers to ask them if they are interested in subscribing to a newspaper
Technical Support Representative
Assist customers in troubleshooting their services (home phone, internet, tv, email account)
Customer Care Specialist/Email Support
Customer Care Specialist: Offers dedicated and personalized assistance for inquiries regarding frequent flyer accounts, ensuring members receive comprehensive support and satisfaction with every interaction.
Email Support: Provides swift and expert assistance to members regarding their account inquiries, ensuring prompt resolution and a seamless experience tailored to their needs.
Quality Checker for Email: Methodically assesses and enhances the quality of email communications before they are dispatched to members, guaranteeing that each response is clear, accurate, and aligned with the organization's standards of excellence.
Audit and Evaluate Legitimacy of Enrolled Companies: Conducts rigorous assessments to verify the authenticity and credibility of companies enrolled in the program, safeguarding the integrity of the program and ensuring members' trust and confidence in the organization.
IT Associate:
Worked as an on-the-job trainee, assist office staff in IT problems such as installing new programs for their laptops and computers. Trouble shoots computers and laptops with problems.
PCOS Technician:
Operates the Precinct Count Optical Scanner (PCOS) Machine that was used during the first automated National Election.
Accounting Staff/Encoder:
Encodes daily payments of buyers who purchased house & lot under Pag-Ibig Housing Loan Program and summarizes collection weekly for reporting.
Encodes & prepares monthly summary of approved housing loan of buyers under Pag-Ibig Housing Loan Program
Prepares & computes Collection Servicing fee under Collection Servicing Agreement between the company & Pag-Ibig
Education:
College: Bachelor of Science Major in Information Technology
University of Nueva Caceres -)
Associate in Computer Technology Major in Computer Technology
Central Bicol State University formerly CSSAC- Calabanga Campus -)
High School: University of Nueva Caceres -)
Elementary: Valeriano E. Fugoso Integrated School -)
Other Information:
Has taken Basic Call Center Training (English Proficiency Program).
Knows how to edit video using AVS Video Editor, and Windows Movie Maker. With Knowledge in Adobe Photoshop, Adobe Flash, and Adobe Dreamweaver. Has taken typing subject with an average speed of 40 words per minute. Knowledgeable in Microsoft Office
Applications especially in MS Excel and MS Word.
With knowledge in basic computer trouble shooting.
With experience in using the following tools: OPAL, KANA, Zendesk, Gladly, Laravel, Slack, Ship Station, Shopify, Google Sheet,OpenBoarder, Magical, ChatGPT, and Google Docs.
Personal Information:
39 years old, Female, Married
Character References:
Contact Person
Position
Company
Contact
Number
Engr. Arfel Jaurigue
Site Engineer
The New APEC Development
Corporation-Cabuyao, Laguna
-
Carmelo Datinguinoo
Team Leader
Concentrix Daksh
-
Rowena Gapuz
Team Leader
Concentrix Daksh
-
