Emuobonuvie Queen Ezigbo

Hello​ I’m Emuobonuvie Queen Ezigbo Lagos,Nigeria (-- Skills ●​ Communication ●​ Critical Thinking ●​ Problem-Solving ●​ Adaptability ●​ Attention to Detail ●​ Team Collaboration Experience March 2014 - Till date Optimum Essence Nig Ltd - Lagos Nigeria - Founder ●​ Business Development & Client Acquisition Identified and pursued new business opportunities in the following sectors: IT, corporate gifting, travel, and catering, securing partnerships with 20+ corporate clients in the first year and driving a 35% increase in repeat orders through tailored solutions. ●​ Product Sourcing & Customization Curated and negotiated with local and international suppliers to source premium-quality gifts and both private and business travel tickets, ensuring 100% customization to client branding requirements while maintaining cost efficiency and timely delivery. ●​ Sales Strategy & Revenue Growth Designed and implemented targeted sales strategies, resulting in a 40% year-on-year revenue increase and expanding our reach into key industries, including finance, tech, and hospitality. ●​ Relationship Management & After-Sales Service Built and nurtured long-term client relationships through personalized service, post-delivery follow-ups, and customer success initiatives, achieving a client retention rate of over 90%. ●​ Customer Success Manager / CRM / Lead Generation ●​ Clients’ onboarding and engagement. Ensuring a smooth transition through training and product setup. ●​ Relationship management and retention: Achieved a 95% client retention rate and grew client portfolio revenue by 20% YoY through upselling and cross-selling initiatives. ●​ Monitor clients’ health rate, anticipate challenges, provide timely support, and tailor to reduce churn 2 ●​ Used tools like Apollo.io, Mailchimp, LemList, Canva, Zendesk, HubSpot, Microsoft Teams, Microsoft 365, Zapier, SAP Ariba, SAP Concur, Monday.com, Salesforce, etc to drive lead generation and brand visibility. ●​ Identify trend and recommend strategic improvement ●​ Digital Marketing & Communication ●​ Hands-on experience in email marketing, social media strategy, and content creation, Meta and Facebook Ads, Public Relations, and Sales promotions ●​ Supported promotional campaigns that increased user engagement by 40%. Analytics & Reporting ●​ Developed custom reports using Google Sheets, Excel, and Power BI dashboards, enabling informed decision-making. ●​ Interpreted marketing and operational KPIs to refine campaigns and streamline internal workflows. Corporate Social Responsibility (CSR) & Youth Skill Development ●​ Designed and led community-focused CSR programs that equipped over 100 youths with practical skills in entrepreneurship, digital literacy, and creative trades, improving their employability and income opportunities. ●​ Developed hands-on workshops and mentorship sessions, ensuring 80% of participants successfully applied acquired skills within 6 months. ●​ Secured resources, sponsorships, and partnerships to sustain long-term training initiatives, reinforcing Optimum Essence’s commitment to social impact and community growth. April - May 2025 Wheel & Anchor - Canada, Remote - Travel Operations Specialist ●​ Coordinated and plan travel itineraries and research cities/countries for prospective suppliers (hotels, guides, transportation, dining and all other relevant tour elements) based on the program outline provided ●​ Liaised via email and telephone with suppliers to gather information on pricing and their terms and conditions. Negotiate contracts and agreements to secure favourable terms. ●​ Prepared travel budgets and cost estimates in a template spreadsheet ●​ Made reservations, issued tickets, and booked accommodations. ●​ Produced documents and information within the expected time frame ●​ Coordinated the execution of the trip at the destination until their departure. ●​ Collected and analyzed post-tour feedback and used feedback data to identify areas for improvement and implement changes for future tour experiences. ●​ Provided assistance with other tasks within the Operations department April 2007 - March 2025 LM Ericsson Nigeria - Sourcing Operations Specialist I Administration Specialist I Travel Desk Manager I Executive Assistant ●​ Created and managed purchase orders (POs) for Customer Units across West Africa and Morocco (CUWAM) using SAP and related tools. ●​ Performed Goods Receipts (GR) and reconciled mismatches with Invoices Received (IR). 3 ●​ Automated Purchase Order (POs) workflows in SAP, reducing processing time by 30% ●​ Manage and streamline the travel program for Ericsson CU WAM while ensuring that strategies align with overall Ericsson & Global Travel KPIs which includes but not limited to traveler experience, operational excellence & efficiency, and cost optimization. ●​ Quarterly review of travel operations to ensure process efficiency ●​ Actively collect and manage data to track metrics for performance and supplier discounts. ●​ Place a huge priority on traveler experience and design travel programs to improve and provide Ericsson with best-in-class travel experience. ●​ Manage strategic sourcing of travel service providers, contract implementation and vendor management for Ericsson Nigeria. ●​ Build strong partnerships with other functions (i.e. Finance, People team, Country leadership) and internal stakeholders including Senior Leadership and Sales to achieve key business objectives ●​ Ensure proactive communication & information management that strengthens traveler engagement and policy compliance ●​ Collaborate with the People Team on inbound and outbound relocations of Long-Term Assignments employees. ●​ Managed 5 Customer Units across CUWAM and implemented SAP Concur-driven travel management strategies, saving 20% in annual travel costs for Ericsson. ●​ Streamlined travel programs, ensured compliance in all aspects of travel procedures according to the company's processes and policies, ensuring cost optimization and traveler satisfaction. ●​ Adhere strictly to Ericsson’s travel processes to achieve operational excellence ●​ Introduced digital stamp creation and automated DFU uploads, cutting manual processing time by 40% for cross-border payments. Education December 2025 Google course certificate, Coursera - Technical support Fundamental October 2025 Cisco Networking Academy - Endpont security September 2025 Cisco Networking Academy - Networking Devices and Basic Configuration September 2025 Cisco Networking Academy - Networking Basics September 2025 Cisco Networking Academy - Introduction to Cybersecurity June - July 2025 Digital Witch Support Community - In-Demand IT Skills 2023 W3A, Online -Data Analytics Certification 2017 4 Chartered Institute of Marketing, UK - HL 4 Diploma in Marketing Communication 2007 University of Lagos, Lagos,Nigeria - Masters in Public and International Affairs 1991 -1996 Delta State University, Abraka, Delta State - Bachelors of Arts in English Education (BA.Ed - Double honours) 2000 Goethe Institute, Lagos, Nigeria -Zertifikat Deutsch Awards ●​ Star Award - Exceptional service, LM Ericsson Nigeria 2018 ●​ Star Award - Excellence in Travel Management, LM Ericsson Nigeria 2019 ●​ Power Award - Travel Procurement Excellence , LM Ericsson Nigeria 2020