Emuobonuvie Queen Ezigbo

When customers churn, struggle to adopt a product, or fail to see value early, revenue suffers. My role as a Customer Success Manager is to fix those problems before they become costly.

I bring over 7 years of experience working across tech, telecom, and service industries, helping businesses retain customers, grow accounts, and build long-term relationships. I focus on practical, data-driven customer success strategies that deliver real results, not theory.

Over the years, I’ve helped teams:

• Maintain Net Revenue Retention above 95% and improve Gross Revenue Retention by 10–15% year over year
• Reduce churn by up to 20% through proactive customer health tracking and early intervention
• Achieve 90–95% client retention rates across both enterprise and SME accounts
• Increase customer lifetime value by 25% by improving onboarding, adoption, and engagement
• Grow account revenue by 20% YoY through thoughtful upsell and cross-sell initiatives

I manage the entire customer journey — from onboarding and training to ongoing reviews, renewals, and expansion. I’m hands-on with tools like Salesforce, HubSpot, and Zoho CRM, using data and customer feedback to spot risks early, uncover growth opportunities, and create success plans that align customer goals with business outcomes.

Beyond customer success, I’ve supported sales and growth initiatives that led to a 40% year-on-year increase in revenue and engagement campaigns that boosted user activity by 40%. I’ve also applied customer success principles through my own consultancy, helping brands improve retention, strengthen feedback loops, and turn satisfied customers into advocates.

What I’m known for

• Retention and churn reduction
• Customer onboarding and adoption
• Account growth through upselling and cross-selling
• CRM-driven customer health tracking
• Strong relationship management

Tools

Salesforce | HubSpot | Zoho CRM | Zendesk | Apollo.io | Mailchimp | Monday.com | Zapier | Power BI | Canva | MS Office | Google Workspace

🏆 STAR Award – Ericsson

🏆 POWER Award – Cost Optimization & Process Improvement

• For me, customer success is about making sure customers see clear value and businesses see sustainable growth.