Emuobonuvie Queen Ezigbo

Experienced Travel Operations Specialist | Administration Expert | Digital Marketing Professional | Data Analyst | SAP User

With over 7 years of experience in corporate travel operations at Ericsson, I’ve successfully planned and executed 1,500+ business trips annually, while ensuring cost-effectiveness, compliance, and traveler satisfaction. My core expertise spans travel coordination, administrative support, data-driven decision-making, and digital marketing, making me a highly versatile professional across multiple business functions.

Travel & Logistics Management

• Managed full-cycle travel logistics including flight, hotel, and local transport arrangements using Galileo, Wakanow, and SAP.
• Negotiated supplier contracts, achieving 15% cost savings annually.
• Streamlined booking processes with SAP Fiori and Ariba, boosting operational efficiency by 30%.
• Delivered 95% traveler satisfaction rate through proactive problem-solving and real-time trip support.

Administrative & Operational Excellence

• Provided high-level administrative support, document handling, and calendar management for senior executives.
• Maintained accurate records using SAP NetWeaver and MS Office Suite.
• Ensured seamless coordination of vendor communications and policy compliance.

Digital Marketing & Communication

• Certified Digital Marketer (CIM UK), with hands-on experience in email marketing, social media strategy, and content creation.
• Supported promotional travel campaigns that increased user engagement by 40%.
• Used tools like Mailchimp, Canva, and Meta Ads Manager to drive lead generation and brand visibility.

Data Analytics & Reporting

• Collected and analyzed post-travel feedback, improving future planning accuracy by 25%.
• Developed custom reports using Google Sheets, Excel, and Power BI, enabling informed decision-making.
• Interpreted marketing and operational KPIs to refine campaigns and streamline internal workflows.

Technology & Tools

SAP Fiori, SAP Ariba, NetWeaver | MS Office Suite | Google Workspace | Galileo | Wakanow | Power BI | Canva | Mailchimp | Meta Business Suite

🏆 STAR Award – Excellence in corporate travel operations (Ericsson)

🏆 POWER Award – Recognized for outstanding cost optimization & process improvement

• I bring a solution-focused mindset, data-informed strategies, and a passion for delivering exceptional service across every function I support,