Emuobonuvie Queen Ezigbo

Experienced Travel Operation Specialist | Travel Agency Owner & Wakanow Affiliate

With over seven years of experience in corporate travel operations at Ericsson, I have successfully managed the planning and execution of 1,500+ trips annually, ensuring seamless travel experiences while optimizing costs and efficiency. In addition to my corporate expertise, I own a registered travel agency, utilizing Galileo and working as an affiliate with Wakanow, specializing in both corporate and leisure bookings.

Key Experience & Skills:

• Travel Coordination & Itinerary Planning
• Researched destinations, accommodations, transportation, and tour elements
• Developed customized travel programs for corporate and leisure clients
• Negotiated cost-effective supplier agreements, achieving 15% savings
• Budgeting & Cost Management
• Created detailed cost estimates and travel budgets
• Implemented cost-saving strategies, reducing corporate travel expenses by 20%
• Reservations & Ticketing Expertise
• Proficient in Galileo and Wakanow for ticketing and reservations
• Managed hotel bookings, flight reservations, and ground transportation
• Ensured travel policy compliance and seamless booking experiences
• Trip Execution & Logistics Management
• Coordinated real-time travel support, resolving trip disruptions efficiently
• Maintained a 95% traveler satisfaction rate through proactive issue resolution
• Streamlined travel processes using SAP Fiori and Ariba, improving efficiency by 30%
• Post-Trip Analysis & Process Improvement
• Collected and analyzed post-travel feedback to enhance future experiences
• Identified areas for service improvement and implemented necessary changes
• Strong Organizational & Communication Skills
• Managed multiple travel itineraries and documents with precision
• Proficient in Google Suite (Docs, Sheets, Forms) for data management and reporting
• Effective communicator using email, phone, and Slack

Awards & Recognitions:

• STAR Award (Ericsson) – For outstanding contributions to travel operations
• POWER Award (Ericsson) – Recognized for cost optimization and process improvements

I am eager to leverage my expertise at Wheel & Anchor Inc., bringing my extensive travel coordination experience, supplier negotiation skills, and cost management strategies to enhance operations and deliver exceptional travel solutions.