Emmanuella Ikurusu

IKURUSU EMMANUELLA Executive Sales Representative | Account Manager | Business Developer Summary Professional Transformational sales leader and Business developer with over 4+ years of experience spearheading high-performing sales teams and engaging customer prospects. Excellent with interpersonal skills, I present, promote, and sell products and services using solid arguments tailored to each client's needs. My priority is building and maintaining a positive business, building trust and customer relationships, and ensuring long-term loyalty. Skilled in CRM systems and project Management Tools, I manage leads efficiently, delivering high-value insights that drive business growth. With a passion for continuous improvement, I actively seek feedback to refine my approach and consistently exceed client expectations. Whether working independently or with a team, I deliver top-tier results, drive success, and elevate customer satisfaction. Skills Sales representative ♦ Active listening ♦ Customer engagement ♦ Customer relationship management ♦ Consultative selling ♦ Product knowledge ♦ Prospecting ♦ Emotional intelligence ♦ Achieve sales targets ♦ Persuasion ♦ Sales coordination ♦ Conflict resolution ♦ phone/email outreach ♦ Negotiating Skills ♦ Teamwork ♦ Effective communication ♦ Networking ♦ Market knowledge ♦ CRM software proficiency ♦ Report generation ♦ Self-motivated and target-driven ♦ Business analysis ♦ Empathy ♦ Relationship building ♦ Integrity ♦ Continous learning ♦ Strategic thinking ♦ Time management ♦ Microsoft office suite ♦ Google Workspace ♦ Project management tools. Work Experience Central Florida Professional Commercial Cleaning Company USA Sales Development Representative ( Remote ) 3/2025 - 6/2025 ●​ Prospected and generated qualified leads through cold calling, email campaigns, and LinkedIn outreach, targeting offices, retail stores, medical clinics, and other commercial properties. ●​ Scheduled on-site walkthroughs and consultations, acting as the first point of contact between potential clients and the operations team. ●​ Identified client needs by asking targeted questions, then aligned our cleaning services (e.g., janitorial, deep cleaning, floor care) with their specific pain points. ●​ Increased the number of qualified leads in the sales pipeline by over 25% within 2 months, leading to higher proposal volume and bookings. ●​ Improved CRM tracking and follow-up workflows, reducing lead drop-off and boosting response and conversion rates. NTZNS Europe 11/2024 - 1/2025 High Ticket Sales Closer (Part-time) Remote ●​ I conducted in-depth discovery calls to understand client needs, pain points, and goals. ●​ I engaged with high-value prospects through calls, emails, and video meetings to build trust and rapport. ●​ I maintained a warm pipeline of qualified leads, ensuring consistent follow-ups and engagement. ●​ I optimized the sales process, increasing closing rates by 35% through better lead qualification and objection handling. ●​ I closed high-ticket deals averaging $25,000, contributing to a 15% increase in company revenue. SkilledUp Life Europe Sales / Customer Acquisition ( Remote) ●​ Identified potential customers, and generated leads, networking, and research. ●​ I conducted virtual meetings, showcased products/services, and addressed customers concerns. ●​ Established rapport, maintained existing customer relationships, and upsell/cross-sell opportunities. 8/2024 - 11/2024 ●​ I secured sales agreements, handled objections, and finalized deals. ●​ I developed sales plans, set targets, and refined sales approach. D & E Enterprises USA 6/2023 - 4/2024 Appointment Setter / Sales Closer (Remote) ●​ Take the time to understand what matters most to our customers and show them we care, thereby increasing customer trust by 15% ●​ I explained how our product/service can make a real difference in their lives. ●​ Listened to customers concerns and found creative solutions to overcome them. ●​ I beat sales goals to help our team succeed, thereby increasing sales target by 10% ●​ I kept track of leads and customer interactions to ensure smooth relationships ●​ Reached out to potential customers or clients and see if they'd like to work with us, which increased quality leads by 20% David Banky Enterprise South Africa 11/2021 - 6/2023 Customer Support Supervisor / Administrative Officer (Remote) ●​ I coordinated events, meetings, and conferences ●​ I developed and implemented process improvements to increase efficiency and productivity which helped achieve significant gains in efficiency, productivity, and customer satisfaction. ●​ Handled correspondence, emails, and phone calls. ●​ I collaborated with other teams, such as sales, marketing, and development, to resolve customer issues. Haln Bolt Enterprise 10/2020 - 11/2021 Appointment Setter (FullTime) ●​ Scheduled qualified appointments that significantly increased potential sales opportunities, increasing the sales pipeline by 25% ●​ Connected customers with the right representatives fostered stronger relationships and improved customer satisfaction and engagement. ●​ Helped Haln Bolt refine its marketing strategies by providing valuable data and insights to prospects, thereby increasing data quality and insights by 10% ●​ Led a high conversion rate of prospects to customers which resulting in increased revenue by 15%. Education Business Administration and Management Delta State University, Abraka Delta State, Nigeria 2012 - 2017 Training Virtual Assistant ALX Africa 6/2024 - 9/2024 Technical Support Digital Witch Community 4/2024 - 6/2024 Complete Sales Course, Lead Generating To Closing Udemy 2025