Emmanuel Victoria Chidinma

EMMANUEL VICTORIA CHIDINMA Ughelli Delta State, Nigeria   - --|LinkedIn Summary Dedicated and empathetic customer service representative with over 4 years of experience bringing top notch skills in oral and written communication, active listening, and delivering exceptional support in fast paced environment. Proficient in handling customer inquiries, resolving issues, and providing solutions that enhance customer satisfaction and loyalty. Adept at working collaboratively with teams and contributing to organizational goals. Skills Communication Attention to details Active listening Time management Problem solving Knowledge of CRM tools- Intercom, Hubspot, Zendesk. Google Workspace Email Management Appointment Scheduling Work EXPERIENCE 06/2024 – Present Customer Service Officer Heirs Life Asssurance Manages a portfolio of 80+ clients, consistently delivering tailored solutions that met their insurance needs and achieves customer satisfaction rate of 70% by effectively communicating and resolving customer inquiries. Increases company revenue by 60% through the successful acquisition of new insurance account. Streamlines customer onboarding processes, reducing account setup time by 40% and enhancing overall efficiency. Collaborates with cross-functional teams to identify customers pain point and implement improvements resulting in a 90% increase in service quality. 01/2024 to 05/2024 09/2017 to 12/2021 Customer service representative Joppa Table Water Limited Processed orders and coordinated with the logistics team to ensure timely and accurate deliveries of Table water, enhancing customers satisfaction. Maintained accurate records of customer interactions and transactions, streamling communication and follow-up processes. Handled customer inquiries and orders of Table water, ensuring prompt and accurate processing and provided feedback to management on customer preferences and market trends to help shape product offerings. Career Break Pursued higher education in Accounting at Ebonyi State University. 02/2014 to 06/2017 02/2023 to 12/2023 Customer Service Representative Emmanuel Building Stores Provided expert assistance to customers in selecting and purchasing building materials, ensuring they received the right products for their projects. Resolved customer issues with 60% first contact resolution rate, addressing concerns related to materials quality, availability and delivery. Monitored stock levels and communicated with suppliers to ensure the availability of high demand materials, reducing order fulfillment delays. Processed customer orders, coordinated with inventory and logistics teams, and ensured timely delivery of materials to construction sites. VOLUNTEERING EXPERIENCE National Service Youth Corp (NYSC), Nigeria Member, Financial Inclusion. I actively engaged in educating businesses men/ women on savings and the proper handling of business activities in order to increase their Revenues. My CDS team and I led educational sessions in Markets, educating over 100 Business men/ women on finance. Education 2021 Bachelor of Science: Accounting Ebonyi State University Training and Certifications DIGITAL WITCH COMMUNITY – JULY 2024 On Demand IT Skills Coursera – DECEMBER 2023 Foundations of project management