Emmanuel Victoria Chidinma

I am a dedicated and results-oriented Customer Service Representative with over 4 years of experience in providing exceptional support and driving customer satisfaction across diverse industries. With a strong background in managing client portfolios, streamlining processes, and using CRM tools like Intercom, HubSpot, and Zendesk, I excel in delivering tailored solutions and enhancing service quality.

Currently, at Heirs Life Assurance, I manage a portfolio of 80+ clients, streamline onboarding processes, and contribute to a significant increase in company revenue. My previous roles at Joppa Table Water Limited and Emmanuel Building Stores have honed my skills in order processing, customer inquiries, and cross-functional collaboration.

I am passionate about using my skills in communication, problem-solving, and time management to improve customer experiences and support organizational goals.