Emmanuel Sophia

I am a dedicated and detail-oriented Customer Service Representative and Virtual Assistant with over 3 years of experience providing high-quality support to businesses and customers across various industries. I specialize in delivering timely, empathetic, and solutions-driven assistance through email, live chat, and phone.

My background includes handling customer inquiries, resolving issues, processing orders, managing calendars, and supporting daily administrative operations. I’ve worked in both fast-paced support teams and remote environments, giving me the flexibility and communication skills to thrive under pressure while maintaining a customer-first attitude.

I am proficient in tools like Zendesk, Freshdesk, HubSpot, Trello, Notion, Google Workspace, Microsoft Office, and Slack, and I’m quick to learn new systems. My strengths include excellent written and verbal communication, time management, problem-solving, and the ability to multitask effectively. I also have a keen eye for detail and take pride in providing accurate, organized, and professional support.

Whether helping customers troubleshoot issues, coordinating virtual tasks, or streamlining day-to-day operations, I bring a positive mindset, strong work ethic, and a passion for helping others.