Emmanuel Sahuru Abubakar

Emmanuel Sahuru Abubakar 📧-| 📞 - | 📍 Toronto, ON Professional Summary Proactive and organized Administrative Support professional with over 5+ years of cross-sector experience in nonprofit and corporate environments. Skilled in managing documentation, coordinating schedules, and improving administrative workflows. Track record of enhancing data accuracy, supporting internal teams, and maintaining compliance with privacy and operational standards. Proficient in using CRM and document management tools to optimize recordkeeping, increase efficiency, and support organizational impact. Committed to confidentiality, quality service, and continuous improvement. Core Competencies Office & Administrative Operations Records Management & Digital Filing Appointment & Calendar Coordination Stakeholder & Donor Communication CRM Systems & Data Entry Privacy & Compliance (FOIP, PIPEDA) Nonprofit Program Administration Document Preparation & Control Team Support & Training Event Coordination & Outreach Professional Experience Sales and Administrative Support Teleperformance – Toronto, ON / Sept 2023 – Present Supported both sales and administrative functions by managing appointment scheduling, customer inquiries, and back-office documentation for a high-volume client base. Collaborated with the sales team to track leads, update CRM records, and ensure accurate data entry, resulting in a 25% improvement in data accuracy. Maintained detailed logs of customer interactions, ensuring alignment with internal reporting and compliance protocols. Handled sensitive client information with strict confidentiality in line with company privacy standards. Assisted in preparing sales reports and performance summaries for management, aiding in data-driven decision-making. Contributed to a 30% reduction in document retrieval time by implementing an efficient digital filing and tracking system. Executive Assistant NorthStar Life Services – Irvine, CA (Remote) / Jun 2021 – Aug 2023 Provided high-level administrative support to senior executives, managing calendars, scheduling meetings, and coordinating virtual appointments across multiple time zones. Handled confidential information including payroll data, legal documentation, and client records with a 100% accuracy rate, ensuring data privacy and compliance. Streamlined executive correspondence, preparing memos, reports, and presentations that improved communication efficiency by 30%. Coordinated internal and external meetings, including agenda creation, minute-taking, and follow-ups, resulting in on-time task completion for executive-level projects. Acted as liaison between executives and clients, enhancing response time and stakeholder satisfaction through prompt communication and issue resolution. Administrative Officer Illmi Children’s Fund (NGO) – Abuja, Nigeria / Feb 2018 – Apr 2021 Maintained physical and digital records for 1,000+ children and community beneficiaries, improving accessibility and compliance. Streamlined grant documentation and filing, ensuring 100% audit readiness and timely reporting. Coordinated logistics for outreach programs and educational events in underserved communities. Managed internal and external communications with stakeholders, donors, and local partners. Developed standardized templates and procedures for administrative documentation, reducing process errors by 40%. Volunteer Experience P2P Fundraising Volunteer Assistant Second Harvest – Toronto, ON / May 2023 – Oct 2023 Boosted donor participation by 15% and campaign engagement by 12% through targeted outreach, improved tracking systems, and hands-on support in organizing and staffing fundraising events. Education Post-Graduate Certificate – Global Business Management Centennial College – Toronto, ON Jan 2023 – Aug 2024 Bachelor of International Relations Ibrahim Badamasi Babangida University – Nigeria 2013 – 2017