Emmanuel Phiri

SUMMARY Emmanuel Phiri Experienced Shared Services Manager with over a decade of progressive administrative and operational leadership in the private sector. Adept at driving efficiencies across HR, finance, procurement, and logistics functions. Proven track record of enhancing organizational workflows, streamlining payroll systems, and ensuring regulatory compliance. Recognized for effective vendor management, financial oversight, policy formulation, and contract administration across multi-site operations. Shared Services Manager WORK EXPERIENCE Phone: - Email:- Email:- LinkedIn: ww.linkedin.com/in/emmanuelphiri-306b3ba7 SKILLS            Operations Management Financial Administration Human Resource Oversight Policy Review And Development MS Office Suite Vendor Management Customer Relationship Management Regulatory Compliance Project Support Contract Drafting And Review Team Lead Wirepick Zambia Limited – Lusaka, Zambia | Shared Services Manager June 2022– Present  Manage day-to-day administrative operations, finance, logistics, and HR support services.  Oversee vendor management, payroll processing, and compliance with internal policies and Zambian labor laws.  Draft, review, and enforce business contracts, including vendor agreements and service-level documents.  Chair the Tender Committee, ensuring transparent and compliant procurement processes.  Develop and update internal company policies to align with business goals and legal requirements.  Lead recruitment efforts, conduct employee background checks, and support policy implementation.  Monitor service delivery performance. Ideal Funeral Home – Lusaka, Zambia | Marketing and Sales Executive Oct 2020 – Aug 2021    EDUCATION  Managed client relationships, providing guidance during sensitive services. Developed marketing strategies and digital campaigns for funeral services. Handled inquiries, feedback, and complaint resolution to enhance service quality. Conducted sales presentations and achieved service package sales targets. Bachelor of Technology (B.Tech), 2015 Indian Institute of Technology (IIT), Bombay, India PROJECTS CERTIFICATIONS/LICENSES     London Chamber of Commerce and Industry – Diploma Libala High School-Certificate Kopaline University (Marketing Management)-In progress Ensign Collect – Applied Business Management-In Progress Lendor & Burton Limited-Lusaka, Zambia|Business/Site Administrator February 2015– Aug 2022      Management of site machinery Led administrative operations across multiple districts, including payroll, banking, and procurement. Oversaw workshop, stores, and food production operations. Managed financial reporting and compliance with labour regulations. Acting as site manager