Emmanuel Mphalo
c/o MUBAS
P/Bag 303, Chichiri, Blantyre 3
- / --PERSONAL PROFILE
IT support professional at MUBAS seeking a full-time role in Information Technology.
Recently completed the Google IT Support Professional Certificate — an IT support
program that covers troubleshooting, customer service, systems administration, and
security, and includes hands-on labs. Previously contributed actively to database
management and administration tasks using Microsoft SQL Server. Proven track record in
providing timely and effective ICT services, conducting staff training, and supporting IT
infrastructure management. Former KYC Administrator at Old Mutual Malawi, ICT Officer
Intern at Blantyre District Council, Data Entry Clerk at TNM, and UBR Enumerator at Thyolo
District Council. Highly motivated professional with a bachelor’s degree in Management
Information Systems.
SKILLS
• Technical Skills:
• Proficiency in programming languages such as PHP, JavaScript, and SQL, as well as
frameworks like Laravel, CodeIgniter, SvelteKit, and headless CMS solutions like
Strapi.
• Database Management:
Expertise in Microsoft SQL Server, MySQL, and Google Firebase for efficient data
storage and retrieval.
• System Administration:
Experience in troubleshooting, managing helpdesk operations, conducting
software updates, and system backups.
• Analytical and Problem-Solving:
Skilled in identifying and resolving technical challenges, adapting quickly to new
technologies and tasks.
• Communication and Training:
Strong interpersonal skills with experience delivering tutorials, training staff, and
providing ICT support.
WORK EXPERIENCE
ICT Intern, MUBAS, Blantyre
April 2024 – Present
• Manages Helpdesk and provides technical support to members of staff and
students.
• Provide technical support to students and faculty, assisting with lab equipment and
software usage.
• Maintain and update ICT lab systems, including regular software updates, system
backups, and hardware repairs.
• Troubleshoots computer hardware, software, and network-related issues to ensure
smooth and efficient operation of lab systems.
Temporary KYC Administrator, Old Mutual Malawi, Blantyre
June 2023 – March 2024
• Managed data entry, retrieval, and quality checks, maintaining accurate customer
records.
• Ensured strict adherence to Anti-Money Laundering (AML) and Know Your Customer
(KYC) regulations.
ICT Intern: Blantyre District Council, Blantyre
June 2022 – June 2023
• Developed Blantyre District Council’s website using Bootstrap, CodeIgniter, and
MySQL web development tools.
• Performed database management and administration tasks using Microsoft SQL
Server, including creating users and performing backups.
• Conducted data entry for various Management Information Systems as per MIS
Officer’s direction.
• Participated in training staff on various software and hardware such as the
Affordable Input Program (AIP) system for Agriculture Extension Workers.
Temporary Enumerator, Thyolo District Council, Thyolo
May – June 2022
• Conducted interviews with households for the Unified Beneficiary Registry (UBR).
• Collected data for the UBR.
• Submitted data to the relevant supervisors.
Data Entry Clerk, Telekom Networks Malawi, Blantyre
February – May 2022
• Captured correct information of beneficiaries and proxies for the Social Cash
Transfer Program.
• Submitted reports and databases on a daily basis to the Project Supervisors.
ICT Intern, Thyolo District Hospital, Thyolo
January – February 2022
• Provided exceptional technical support to clients, maintained, and upgraded
hardware and software.
• Participated in data entry and cleaning exercises.
QUALIFICATIONS
• Bachelor’s degree in Management Information Systems, Malawi College of
Accountancy, Blantyre.
PROFESSIONAL CERTIFICATION
• Google IT Support Professional Certificate, Coursera
Verify Certificate
REFEREES
Bengula Mhone
Principal Systems Analyst
Blantyre District Council
Private Bag 97, Blantyre
Email:-Phone: -
Simeon Jiya
Money Laundering Reporting Officer
Old Mutual Malawi
PO Box 393, Blantyre
Email:-Phone: -
Hydon Gwambe
Business Development Officer
Eco Bank
P. Bag 389, Blantyre
Email:-Phone: -
