Managed the Helpdesk and responded to technical queries from over 100 staff and students weekly.
• Diagnosed and resolved hardware issues in labs, including network ethernet cable replacements
• Performed system imaging and OS installations to ensure consistent setups across computer labs.
• Assisted in updating software packages and running regular system backups.
Designed and deployed local council's official website using CodeIgniter and MySQL, improving
accessibility to services and announcements- www.blantyredc.gov.mw
• Supported over 50 staff members with ICT issues, providing prompt on-site and remote support.
• Managed SQL Server database, performed backups, and ensured data was available for internal MIS