Emmanuel B. Manalang

I am a Customer Support Specialist with an excellent track record, of more than 8 years, for providing great customer service experience. I have received multiple awards and certificates for quality service and customer engagement excellence. I have strong background in financial and credit services in the US, as I used to work with banks and credit card providers. Plus, I also worked in an insurance brokerage when I was in the United Arabs Emirates, where I have handled and processed all types of insurance policies and coverage for customers with different nationalities. As an operations manager in the insurance brokerage, I was equipped with management and reporting skills. Not only have I handled the full operation of the office but I also managed the overseas back-office; where we had 6 virtual assistants located here in the Philippines. We have utilized different mediums for communication such as video conferencing through Skype, email correspondence, SMS services or mobile texting, and phone calls if needed.  I have learned to utilize Microsoft Office tools and Google services to keep records of my customer and warm leads, generate reports and spreadsheets, and even online business transactions. In 2014, I came back to the Philippines and worked in the BPO industry which allowed me to work with Verizon and Amazon, where I understood how to deal with clients in a business-to-business perspective. As a virtual assistant, I have worked as an Email Support representative for a Canadian solutions provider company. We catered email support for a multi-level marketing company providing assistance for customer concerns, system breaking and testing, documentation of processes, handling customer complains, and managing the companies ticketing system.