Emmanuel Akeh
Lagos, Nigeria | --| Upwork | LinkedIn | Medium
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SUMMARY
Proactive virtual assistant with over 5 years of experience in managing executive schedules,
conducting thorough research, and coordinating tasks in dynamic environments. Proven ability to
enhance productivity by over 70% and efficiently manage multiple priorities. Strong skills in email
and calendar management, project board organization, and digital media updates, with a focus on
supporting Business owners & C Level Management in a remote work environment.
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CAREER HIGHLIGHTS
Email and Calendar Management
Successfully set up and managed calendars across Microsoft 365, G-Suite, Asana, and Trello for top
executives in marketing, insurance, technology, and government sectors. Achieved a productivity
boost of over 65% by optimizing scheduling processes, improving coordination, and streamlining
workflows.
Project Board Organization
Collaborated in maintaining and organizing project boards, ensuring effective communication of
deadlines and deliverables across Slack, Teams, Trello, and Asana. Drove a 100% completion rate of
sprint plans by facilitating timely updates and seamless coordination among team members.
Digital Media Updates
Designed and developed pitch decks and presentations incorporating feedback from senior
management in marketing and design. Successfully created high-impact ASBON proposal pitches
and Wema Bank business presentations, achieving a 90% satisfaction rate. Utilized tools such as
Canva, Microsoft PowerPoint, Figma, and Adobe Creative Suite to ensure compelling visual
communication and effective storytelling.
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WORK EXPERIENCE
IT Assistant
Ventrae Integrated Service, Lagos, Nigeria.
June 2024 - Present
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Provided front-end support and excellent customer service to staff by maintaining a
5-minute response time and a 30-minute resolution time, following SLA, and
additionally improving response time by 105% and resolution time by 320%.
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Implemented technical CRM administration using Zendesk to promote brand
awareness and reduce agent time with chatbot functionality flow, helping the
organization save over $2000 monthly on AI agents.
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Performed bandwidth monitoring and documentation, ensuring subscribed bandwidth
from ISP was adequately allocated.
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Achieved 98% documentation of all IT infrastructure documentation, both on-premise
and in the cloud.
General Virtual Assistant
Suretree Connect, Remote
January 2022 –May 2024
• Efficiently manage the CEO's calendar and email correspondence, scheduling meetings, and
coordinating appointments to optimize daily productivity.
• Reorganized and prioritized tasks, including conducting market research, compiling lists of
agencies and partners, and managing project boards to ensure timely completion of all
assignments.
• Regularly update presentation decks and media content for client meetings, ensuring that all
materials are accurate and visually engaging.
• Handle various business-related tasks such as managing logistics, ordering items, and
overseeing day-to-day operations, contributing to the seamless functioning of the
organization.
• Maintain clear and effective communication with the CEO, stakeholders, and customers
across multiple channels, including social media, email, and Slack, while adapting swiftly to
changing priorities and tasks.
Executive Assistant
YOA Reinsurance, Lagos, Nigeria
June 2020 – December 2022
• Managed executive email and calendar, scheduling appointments and responding to
correspondence to maintain efficient workflows.
• Organized project boards for the managing director, ensuring all tasks were tracked
and deadlines met.
• Updated and designed presentation decks for executive meetings, ensuring all content was
accurate and visually engaging.
• Conducted market research and compiled agency lists, supporting strategic outreach efforts
for new business opportunities.
• Expanded business in new markets, driving an 80% increase in sales through strategic
networking and outreach with the marketing team on insurance.
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VOLUNTEER ACTIVITIES
LEAD projectInspire
February 2024 – Present
• Spearhead a team of inspiring youths geared towards making an effective change in the
society by promoting STEM and enhancing library resources among high schools in
Nigeria, successfully provided over 100+ STEM related textbooks to schools engage young
children to shun social vices.
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SKILLS
Technical Skills: Microsoft 365, Google Suite, Figma, IT Support, Slack, Asana, Trello, Canva,
Adobe Suite, ChatGPT, WordPress, Airtable, Mailchimp, Salesforce, research, Zendesk, and
writing.
Soft Skills: Communication, Time Management, Problem-Solving, Adaptability, Attention to
Detail, Customer Service, Confidentiality, Self-Motivation, Emotional Intelligence, and
Collaboration.
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INTERESTS
Project Management, Talent Development, Digital Marketing, Information Technology,
Entrepreneurship, and Blockchain.
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EDUCATION
Cross River University of Technology—Cross River, Nigeria
B.Sc. Computer Science
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CERTIFICATIONS
• Microsoft Digital Skills Certification
• Cyber Security Certification (Cisco)
• ALX Virtual Assistant Certification
• Google IT Support Certification
• Salesforce Associate.
• AI Career Essentials
