Emmanuel Akeh

Are you seeking a proactive, versatile, and results-driven virtual assistant who delivers excellence and exceeds expectations? Look no further! Since 2016, I have honed my expertise across technical and non-technical administrative support roles, consistently ensuring tasks and projects are completed efficiently and within deadlines. My exceptional attention to detail, organisational prowess, and time management skills make me the reliable professional you need.

With a strong foundation in administrative and technical services, I bring proven success in the following areas:

• Administrative & Executive Support: Calendar management, travel planning, creating agendas, and taking notes/minutes.
• Technical Proficiency: Skilled in MS Office Suite, Google Workspace, ERP, CRM, and supply chain software.
• Customer Support: Exceptional communication, conflict resolution, and relationship development.
• Project & Task Management: Expertise in handling multiple priorities while maintaining quality and efficiency.

• PDF Conversion & Editing
• Lead Generation & Appointment Setting
• Social Media Management & Email Marketing & Management
• Spreadsheet & Database Management
• Invoice & Receipt Creation
• Internet Research & Data Entry
• CMS & CRM Support
• IT Support & Problem-Solving

1. Successfully compiled and analysed over 40,000 datasets to support South-East Asia artificial intelligence development initiatives for UNDP, driving impactful decision-making processes.
2. Enhanced customer relationships by leveraging CRM and social media management tools like Zendesk, achieving a remarkable 30% increase in client retention and satisfaction scores.
3. Demonstrated exceptional organizational skills, improving executive productivity by 60% through meticulous email communication, schedule coordination, and meeting documentation, including action point tracking.

• I am a dedicated, self-motivated professional who requires minimal supervision.
• Constantly eager to learn, adapt, and embrace new productivity tools and technologies.
• Committed to helping you achieve your goals by adding value to your business through my skills and dedication.

Ready to collaborate? Reach out to discuss how we can contribute to each other’s success.